Multi Site Coordinator| job post

Full job description
Position Description

Private and Confidential

Multi Site Coordinator

LiveBetter Position Description

About Us:

LiveBetter Community Services is one of the largest human services providers in regional Australia. Our core business

is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a

broad range of child and family services, community transport, home modification and maintenance, and clinical

services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria,

providing support and employment to people in the communities we serve.

We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring

and empathetic, providing both psychological and emotional safety, and of practical assistance to help people live

their best lives.

Our Beliefs:


We believe in the enduring value and dignity of the individual.
We believe in the power of kindness.
We believe connection to home and community plays an important role in wellbeing.
We believe as individuals, as an organisation, and as a society, we should continually reflect on the way we
treat each other.

Our Purpose:


We inspire possibility by giving people access to support in their chosen community.

Our Mission:

We achieve our purpose by connecting capable, passionate, and caring locals with those who need support.

Our Values:

Integrity: We are honest and ethical in all our dealings and are accountable for our actions.
Respect: We recognise the rights and choices of our customers, employees, and communities. We
encourage teamwork and support diversity.
Cooperation: We identify and create value from partnerships and alliances with other organisations,
agencies, businesses, communities and within our own organisation.
Empowerment: We encourage and support individuals and communities to realise their full potential.
Excellence: We strive for best practice in all that we do as individuals, teams and as an organisation.
LiveBetter Position Description

The Position

Position title: Multi Site Coordinator

Job Type: Manager
People Manager 4 (PM4)

Reports to: Transport Program Manager

Direct reports: Transport Liaison Officers
Transport Service Officers

Note: This Position Description is indicative of the initial expectation of the role and subject to change
in line with requirements of LiveBetter’s goals and priorities, activities or focus of the job. The
incumbent can expect to be allocated duties not specifically mentioned in this document, but
within the capacity, qualifications and experience normally expected from persons occupying
positions at this level.


SERVICE DESCRIPTION

Community Support Services support people in regional communities across Eastern Australia to live better lives
through education, social and community participation, coaching and capacity building, service coordination and
transport services. We support parents, carers, families, children, people with disability, aged people, transport
disadvantaged, and small regional communities.

POSITION DESCRIPTION

The primary objective of the Transport Multi-Site Coordinator (MSC) is to oversee the transport operations for
multiple locations across regional NSW. This includes scheduling of drivers and vehicles to provide efficient transport
service, ensuring the delivery of outstanding customer service, administering operations, and managing and
supporting Transport Liaison Officers (TLO’s), Transport Service Officers (drivers) and volunteers.

RELATIONSHIPS

Reporting to Transport Program Manager
Working closely with Transport Liaison Officers, Transport Service Officers and volunteer drivers.
Building and maintaining relationships with local community networks and customer base
MANDATORY QUALIFICATIONS AND EXPERIENCE

Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with
responsibilities of the role.

Current First Aid and CPR Certificates
Completion of NDIS Worker Orientation Module ‘Quality, Safety and You’
Experience in administration and personnel management, ideally in a transport or logistics setting.
A demonstrated commitment to the care and protection of service users.
SKILLS, KNOWLEDGE, AND ABILITIES

Well-developed administrative skills to manage scheduling responsibilities.
High quality communication and interpersonal skills with the ability to effectively lead, and work
collaboratively as a member of, a diverse team.

Superior organisational and time management skills with the ability to multi task in a fast driven
environment.

Ability to represent our organisation in a confident, professional, and knowledgeable manner, acting with
trust and integrity at all times.

High regard would be given to candidates with knowledge or experience working with disability, aged care,
community service, Aboriginal and/or CALD communities.

LiveBetter Position Description

Record of ethical behaviour and a demonstrated commitment to the beliefs and values of our organisation.
DUTIES AND RESPONSIBILITIES

Manage the Co-ordination of transport services to match the needs of our customers and carers.
Actively promote and drive increased use by local communities of transport services including Community
Transport, NDIS funded transport, Commonwealth funded transport, commercial transport and contracts,

targeted transport contracts (e.g. Point-to-Point, On Demand) held within your allocated geography.

Facilitate the provision of appropriate tools for staff to carry out their roles effectively ensuring all
qualifications/training are up to date.

Support TLO’s, drivers and volunteers via regular meetings and professional development.
Effectively communicate with Transport staff and volunteers regularly to assist and coach them in the
delivery of service excellence.

Assisting Transport Management to ensure that services are operating within budget.
Ensuring the smooth administrative functioning of each transport service office the MSC ss responsible for.
Promote, develop and maintain positive partnerships with internal and external key stakeholders including
Transport for NSW (TfNSW).

Support staff to ensure efficiency of functions including timesheets, monitoring leave and reporting.
Assist staff with goal setting and realisation for performance improvement.
Manage low-medium complaints in line with policy.
Lead and monitor daily dispatch and completed trip verification in the Transport Management Systems.
Complete timely reporting of information required by funding bodies, stakeholders and LiveBetter
management.

This position may be required to perform the function of a data steward, overseeing and maintaining
relevant components of the transport data for the organisation.

Undertake driving responsibilities as required.
RISK
Managers of LiveBetter are responsible for incorporating risk and opportunity management into their standard

management practices by:

1. Understanding LiveBetter’s risk and opportunity management principles and foster a risk aware culture

within their areas of responsibility.

2. Identifying and determining appropriate actions to address risks within their area of responsibility in

accordance with LiveBetter policies and procedures.

3. Documenting their risk and opportunity management processes by developing and maintaining a register

of risks

4. Upward reporting of significant emerging or residual risks.

5. Ensuring the inclusion of risk and opportunity management responsibilities in duty statements, induction,

professional development, and performance management processes for all staff within their area of

responsibility.

HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES

All staff are required to take reasonable care for their own health and safety and that of other personnel who may
be affected by their conduct.
Advise LiveBetter in writing of any conditions which may impact ability to carry out the responsibilities required of
the role.



LiveBetter Position Description

NATIONAL POLICE CHECK, NDIS SCREENING CHECK, AND WORKING WITH CHILDREN CHECK

The position holder is required to pass and hold a current National Police Check, a NDIS Screening Check, and a
Working with Children’s Check (NSW/VIC) or Blue Card (QLD).


PRE-EMPLOYMENT MEDICAL ASSESSMENT
The position holder is required to pass a pre-employment medical assessment, including drug and ******* screening.


DIVERSITY
We are committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of

talented people to better serve our clients and improve business results.

PRIVACY NOTIFICATION

We require personal information relevant to your employment. The collection and handling of the information will
be consistent with the requirements of the Privacy Act.


INFORMATION SECURITY COMPETENCIES

We require all staff to demonstrate and maintain an adequate and proportionate level of information security
knowledge and competence.


REMUNERATION

This position is remunerated under the Social, Community, Home Care and Disability Services Industry Award 2010

dependant of qualifications and experience. Salary packaging opportunities are available.

CAPABILITY FRAMEWORK
The position of Multi Site Coordinator has been assessed as a People Manager 4 (PM4) role, with the following capability and
behavioural expectations:

Capability Demonstration Behavioural Expectations

Display • Demonstrates ethical • Keeps control of own emotions and seeks to understand others before responding.
awareness of behaviour and encourages • Shows genuine empathy and respect; adapts well to change and stays calm under pressure.
self and others. others to act with integrity. • Demonstrates integrity by taking responsibility for their words and actions.
• Understands self and shows • Takes the time to explore feedback from a range of stakeholders and responds

respect by recognising personal constructively.

impact on others. • Makes decisions which are well considered, fair, and consistent.

• Reflects on own performance • Respectfully challenges behaviour which is inconsistent with our code of conduct, beliefs,

and has the courage to respond and values.

positively to feedback.

Cultivates • Leverages internal and external • Earns trust by being authentic.
productive relationships to deliver quality • Demonstrates respect for each colleague, partner, and/or stakeholder by recognising the
relationships. outcomes. benefits of diverse ideas and approaches.
• Consults, collaborates, and • Actively encourages consultation and collaboration.

influences authentically. • Communicates clearly and authentically.

• Balances the needs of multiple • Collaborates with key stakeholders to proactively address issues and identify opportunities

stakeholders while respecting to improve performance and services to customers.

different viewpoints.

Drives Results • Takes responsibility for work • Establishes clear, measurable goals for the team and/or individual.
quality and timeliness of • Clarifies responsibilities and builds ownership by regularly monitoring team and/or individual

results. progress.

• Sets high standards for • Sets high standards for operating ethically and efficiently and takes early corrective action

customer service, best when required.

practice, and continuous • Defines team and/or individual outcomes by understanding the needs of customers.

improvement. • Regularly evaluates progress with early correction to ensure quality outcomes.

• Navigates complex and • Drives accountability and continuous improvement by implementing effective reporting and

changing circumstances to improvement mechanisms.

achieve results.

Develops • Builds an inclusive workplace • Provides each staff member with guidance, development opportunities, and feedback which
People and which brings people together. drives high performance.
Culture • Creates the environment for • Demonstrates courage to address workplace behaviours which conflict with our beliefs and
collaboration, high values.

performance, and productivity. • Communicates the benefits of a diverse and inclusive workplace.

• Facilitates employee • Focuses on people’s strengths and champions individual and team development.

development to address • Actively recognises behaviour which delivers results and demonstrates our beliefs and

business needs and support values.

individual growth. • Skilfully addresses and resolves individual and team performance gaps.

LiveBetter Position Description

Capability Demonstration Behavioural Expectations

Operates • Champions and supports • Ensures the team and/or individual understands the strategy and how it addresses future
Strategically change, reform, and innovative challenges.
future thinking. • In collaboration with team members, sets performance objectives which show how each

Develops plans and prioritises staff member contributes to the strategy.
work to meet strategic • Develops clear plans to implement the strategy.

objectives. • Promotes creative thinking to address future challenges.

• Communicates the strategy • Aligns resources, people, systems, and processes to meet priority objectives.

and coordinates effort to • Redirects resources and efforts to meet changing priorities.

deliver on strategic objectives.

Technology and Adopts appropriate technologies • Uses available technology and systems appropriately and guides staff to make the best use
Information and manages data and of technology.
Management information to enable business • Supervises and trains staff to ensure they record, protect, and manage information and data
and customer outcomes. in the right systems.

Supports staff to use technology to innovate and continuously improve how we work.
Identifies how technology can enable teams to improve productivity and collaborate to
achieve business goals.
Establishes and maintains contingency plans for operations in case of technology disruption.
Implements information and data management policies to improve business operations and
manage risk.

Finance and Applies responsible financial and • Applies policy and procedures and monitors their application to ensure compliance with
Resource resource management to achieve finance and resource management requirements.
Management value for money and support • Contributes to efficient and effective management of financial and other resources to
financial sustainability. achieve organisational goals.

Maintains accurate operational information and data which will contribute to budgeting,
reporting, and forecasting.
Contributes to business planning, budgeting, forecasting, and reporting through the analysis
of operational information and trends.
Identifies and takes action to mitigate risk and maximise opportunities for effective finance
and resource management.
Considers the financial impacts of future business models, projects, and programs.
Asset Creates, allocates, maintains, and • Supervises and supports the responsible use of assets in line with policy and procedures.
Management retires assets appropriately and • Maintains accurate information and data which contributes to efficient and effective
responsibly to optimise management of assets.

effectiveness and efficiency. • Identifies asset management risks and improvement opportunities and matters for
escalation.

Monitors and reviews asset management data and information to ensure policy alignment,
adherence to roles and responsibilities, and the management of risks for assets over the full
lifecycle.
Implements asset management plans which identify and act on areas for improvement and
maximise opportunities for optimal asset use.
Drives effective asset management through consideration of technology, processes, and
organisational and customer needs.

Risk Applies risk management • Complies with relevant legislation, policies, and procedures.
Management, processes to mitigate risk and • Supervises and supports staff to act in an ethical, professional, and safe way in accordance
Safety, and proactively manage safety and with policies and procedures. Addresses and corrects all reported incidents or breaches of
Compliance compliance obligations. policies and procedures.
Communicates and ensures staff comply with the legislation, and policies and procedures
which apply to them.
Monitors and reports on risks, incidents and injuries and identifies measures to avoid
reoccurrence.
Implements controls and management practices to prevent and address incidents,
misconduct, illegal, and inappropriate behaviour.

Procurement Applies procurement processes • Complies with procurement and contract related policies and procedures. Supervises and
and Contract to ensure value for money guides staff to ensure they comply with policies and procedures.
Management through effective purchasing and • Seeks staff feedback to identify risk and improvement opportunities or matters for
contract performance. escalation.

Contributes to the identification of business requirements, deliverables, and expectations of
suppliers.
Prepares fit for purpose documentation which outlines the business requirements,
deliverables, and expectations of suppliers, considering value for money and risk.
Analyses and identifies procurement and contract management risks and takes appropriate
actions to manage.
Reviews supplier performance under contracts and takes actions to identify opportunities
for improvement.

Project Applies effective governance, • Delivers tasks in line with agreed project schedules, checks progress and seeks help to
Management planning, and coordination to ensure project milestones are met.
project management to achieve • Prepares accurate project documentation and reports proactively on time, scope, budget,

organisational goals. quality, impacts and changes.
Manages projects effectively, including budges, resources, and timelines.
LiveBetter Position Description

Capability Demonstration Behavioural Expectations

Contributes to the development of initiation briefs, business cases, project plans, and project
evaluations.
Identifies and monitors actions to achieve project outcomes, manage risks effectively, and
minimise the impacts of variances from project plans.

Change Applies effective planning, • Integrates organisational changes and improvements into work processes and practices.
Management coordination, and • Supervises and supports change and continuous improvement and explains the purpose and
communication to change benefits of change and implications for the team. Supports staff to identify ways to innovate

management processes to and improve.
support quality outcomes. • Shares information relating to changes in the workplace with staff in a timely manner.
Translates change initiatives into practical plans which can be communicated to staff.
Clarifies roles, responsibilities, and expectations during times of change.
Communicates and consults proactively with key stakeholders during change.
Identifies and removes obstacles to enable successful change implementation.
Manages Applies effective workforce • Applies effective workforce planning to ensure the availability and allocation of capable
Effectively planning and performance resources so service commitments and deadlines are met.
(People management to optimise • Provides and documents feedback on performance and development to ensure employees
Management) workforce productivity and have role clarity and deliver on expectations.

capability. • Records and addresses poor performance or conduct in a timely and constructive way.
Recognises day-to-day conflict or tensions which need to be addressed, and work towards
positive resolution of issues.
Analyses workforce data to contribute to effective workforce planning.
Builds a shared sense of purpose through ensuring team members have cascading goals
linked to the organisation’s strategic goals.
Makes effective recruitment decisions based on candidates’ skills, knowledge, and
experience consistent with organisational beliefs and values.
Addresses and resolves team and individual issues in a timely and proactive manner to
minimise any impacts on performance, engagement, or wellbeing.
 
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