National Broker & Key Account Relationship Executive

Full job description
What you will do

You will offer day to day support to the wider motor finance brokers and our key account portfolio that account for around 50% of our overall sales. As part of the role, you will report into the Head of Brokers & Key Accounts to design and deliver a tailored level of account support to Brokers and Key Accounts that can be related to as a “best in class” experience.

As an Internal Broker and Key Accounts Sales & Support Executive you will provide a pro-active telephone based internal sales support service and periodically, it will involve visits with your line manager to introducers in the UK to build personal rapport, review business performance, and agree actions that drive continual improvements, or to attend appropriate industry events and conferences.

This role will be based in our Solihull office. Working hours are Monday to Friday +am to 5pm.
What you will bring

Sales support experience is essential.

Demonstrable and proven successful track record in managing relationships via the telephone preferably within the financial services or automotive sectors.

Excellent interpersonal, communication and influencing skills with the ability to communicate effectively and with confidence with both customers and colleagues.

A passion for sales and sales support and delivering a high level of customer service.

A good understanding of good customer outcomes and risk management factors when working with third party introducers.

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1+52. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.