National Operations Manager

Direct message the job poster from Grace Removals Group

Amanda KravetsClick here to view Amanda Kravets’ profile
Amanda Kravets
Recruitment Specialist at GCW Holdings
Are you ready to work with an industry leader and enhance your leadership abilities? If you’re passionate about making an impact, this role is perfect for you!



This position, reporting to the Director of Moving Services, manages and develops national removal operations to ensure they work together as a unified team.



About the Role



Your duties will be but are not limited to:



Be instrumental in the preparation and development of the operational budgets for each financial year in conjunction with Regional General Manager (RGM)
Plan and direct, in conjunction with the National Service Delivery Manager, an “Operational Standard of Service” which is implemented nationally
Work to develop continuous productivity improvements while ensuring cost control is maintained and customer service are being delivered at the highest level.
Develop and use effective tools to analyse and measure labour performance of transport and warehouse. Report to Branch Manager on additional or reduced labour trends due to service activity.
Ensure regular and open communications with the company directors. Ensure weekly updates and reporting is on time and ensure all operational KPI’s are met
Hold regular informative meetings with operational management to discuss the performance, results and development within their Region and keep informed Branch Managers and Regional General Managers on issues and outcomes within their branch/region
Develop and implement a standard KPI matrix with statistical data relating to performance for all branches with routine reporting periods
Have knowledge of and if necessary, provide support to customer’s operational queries at all levels
Motivate, manage, discipline and control all staff who report to you to meet the requirements of all company policies and procedures.


About You



At least 5 years’ experience in managing Removals Operations
Ability to work in a matrix team environment.
Previous experience in contract negotiations and managing supply contracts.
Ability to extract and analyse data and formulate data-based improvement plans.
Excellent communication and interpersonal skills
Excellent organisational and leadership skills and the ability to prioritise, meet details and manage multiple tasks
Excellent computer skills including Word and Excel.
Willingness to travel interstate


What’s in it for you?



A competitive salary with a generous bonus scheme that rewards for great work
Flexible working arrangements – opportunity to Work from Home and on site or be incentivised to work on site only.
The opportunity of career advancement through mentoring and our learning and development program
The opportunity to work with a great team in a dynamic fast paced environment
A fantastic employee reward and recognition program, as well as market leading employee benefits program, access to our confidential EAP wellness program, Perkbox, discount financial products, novated lease salary sacrifice and much mor
Company paid training and personal development opportunities.


To know more about the exciting employee benefits at Grace, click on the link: https://www.grace.com.au/careers




About Grace Group



Grace is Australia's leading services company, committed to excellence and passionate about our people. With over a century of experience, we've established a reputation for delivering outstanding service in relocation, removals, and information management. We view our employees as our greatest asset and attribute our success to their dedication and talent. This is why we invest significantly in their development, offering comprehensive training, career advancement opportunities, and a diverse and inclusive work environment. Grace provides a stimulating and rewarding environment where employees can reach their full potential. We support their growth with practical training, formal education, and chances for internal movement and promotions. Our dedication to inclusivity means we strive to create a workplace where everyone, regardless of their background, feels valued and included.



Our Commitment to Diversity and Inclusion



At Grace we believe in inclusion, we welcome diversity and we are committed to equality. As a company we strive constantly to meet the needs of the corporations and customers we serve. We believe that by embracing a culture of inclusion we become a better place to work and a better company and service partner. We are particularly proud of our Indigenous Participation Plan and welcome applications for employment by people of Aboriginal and Torres Strait Islander descent. We are on a journey, we learn daily, always look to improve and will remain committed to building the best workplace culture we can, so regardless of ethnicity, gender, ****** orientation or disability we encourage you to apply and join us on that journey.





No agencies please. If we feel the need to use an agency, we will be in touch with one.