Network Operations Support Analyst

Requirements: Infrastructure Monitoring

Application Performance Monitoring

ITIL Framework

Good Communication

Tools like: BMC Helix Operation Manager, Datadog, Solarwinds, Dynatrace, etc

----2-3 years of experience in monitoring structure- infrastructure and application monitoring, hardware monitoring. Great communication skills.--App and server monitoring

• Day to day Operation of NOC; event to incident lifecycle management in accordance with defined processes.

• Network Ops Control Specialist responsibility is oriented towards proactively managing, maintaining efficient operating states of Infrastructure & insuring continuity of Services; and responding to critical incidents & problems that impact these.

• The selected candidate must understand the overall relationship between infrastructure component to the Business & IT services.

• Critical incident follow-up in accordance with defined Crisis management processes.

• Monitor events/incidents and follow-up in case of business impact.

• In case of Business Impact send notifications to IT users to know the current progress on outage.

• initiate a crisis call for quick service restoration.

• 24 by 7 Rotational work shift & weekend working.

• Perform L1 troubleshooting of Network related issues.

• Coordinate with Vendor and get the network issue fixed.

• Start /Stop application services during windows patching.

• Be Punctual during office hours. Experience/ Qualifications:

• Strong verbal and written communication skills are required for interaction with a global team.

• Engineering Graduate in Computer Science or relevant field

• 1-2 Years of experience in IT Infrastructure Operations and Monitoring

• Exposure to ITIL Framework & Change and Incident Management tools

• Work independently with minimal supervision, normally receiving minimal instruction on day-to-work activities

• Strong analytical, multi-tasking & problem-solving skills

• Customer oriented attitude