Office Clerk II

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Office Clerk to join our client.

Contract Period: 12 months with potential to extend or convert
Pay Rate: $23.07 per hour
Location: Toronto, ON
Location Type: Hybrid: Onsite three days a week (Tuesday to Thursday)
Business Hours: Monday to Friday; + AM to 5 PM


Job Responsibilities:
Reviewing and processing incoming complex transactions in a timely and accurate manner.
Handle sensitive and escalated cases and perform testing for projects and enhancements. Research and provide resolution for escalated cases that have a high level of sensitivity.
Providing excellent customer service by means of email, phone and written letters to internal and external clients.
Having in depth knowledge and experience in Individual Insurance and/or Affinity Markets (includes products, systems and a basic understanding of all other areas of Policy Owner Services).
Contributing to enhanced departmental efficiency by identifying process improvements and participating in enhancements.
Demonstrating the ability to independently and proactively problem solve and make decisions. Independently research, analyze and respond to requests received from internal and external customers. This involves taking the best course of action to address the issue and accurately processing any necessary transaction(s) to ensure best outcome for client and the bank.
Work on Data Clean Up initiatives.
Conduct peer training (as required) and aid on other functions handled within the Department.
Identify and contribute to the implementation of process improvement initiatives to determine ways of processing more efficiently and effectively.
As a senior resource, provide knowledge and coaching to all team members. Recommend development opportunities for new staff.

Experience & Qualification Requirements:
2+ years of experience in customer service/ admin
Excellent mathematical aptitude - role requires mathematical calculation, applying discounts, refunds etc.
Proficient knowledge of MS Office i.e. Word, Excel
Proficiency in written communication is a must - ability to professionally correspond with an external source
Strong ability to work independently, with a minimum of direct supervision
Solid problem solving and decision-making skills
Self-starter with excellent initiative and attention to detail
Superior interpersonal and communication (written & verbal) skills
Successful experience in working in a fast-paced environment
Consistently responds to challenges and opportunities in a positive and productive manner
Superior customer service skills
Excellent organizational skills with the ability to multitask
Resilient and adaptable to change
Strong team player with the ability to collaborate between departments and other locations

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, ****** orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.