Operations Director

We are seeking an experienced and enthusiastic Operations Director to join our team, covering our sites predominantly throughout Scotland and North England.

This role sits within our Business & Industry division, catering for those within the workplace. Taking care of catering and dining services, we're one of the industry's largest and most innovative contract caterers. With menus available to pre-order and in-app payment.

Your Key Responsibilities:
• Accountable for creating a culture of excellent customer experience within their community
• Accountable for ensuring legal and company compliance within strategic area of responsibility
• Accountable for creating a platform for financial growth, exceeding financial targets
• Accountable for building and proactively maintaining external relationships with senior clients to exceed client expectations, deliver a value-added service proposition which will build and sustain industry competitive advantage
• Oversee Operations Management function within area of responsibility
• Accountable for overseeing recruitment, support, training and development of operations team in order to deliver an efficient, high quality, financially beneficial value proposition to Company and senior client in line with Company processes
• Support the sales team with site visits, sales presentations, and ensuring bids are operationally sound. Developing centre of excellences within sites to be used as reference points is essential

Due to this field-based role, you will be expected to travel to sites predominantly throughout Scotland and The North of England (company car provided).

Working Pattern: Monday - Friday (40 hours per week)

The experience and knowledge we are looking for from the future Operations Director include:
• Extensive experience in contract catering, within a multi-site, senior management role
• Experience within the Business & Industry environment is desired
• A proven track record of successfully building and maintaining client relationships
• Ability to demonstrate experience in leading, inspiring, and motivating a large and diverse team
• An influential individual
• Confidence in numbers and P&L management

A Competitive Salary, 15% Performance-Related Bonus, plus a company car/allowance

Free On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:
• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days
• Holiday Allowance: Relax & recharge with 33 days of holiday (including bank holidays)
• Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays
• Family Leave: Prioritise family commitments with flexible leave options
• Healthcare cover
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:
• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:
• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:
• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & cycle to work scheme