Operations Executive

The ideal candidate is a hard-working team player who will play a critical role in streamlining operations towards solving pet care industry while getting his/her hands dirty on ground.

Roles & Responsibilities :
• Completes store operational requirements by scheduling and assigning employees.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Promotes optimum staff performance by coaching, counselling, and disciplining employees.
• Achieves financial objectives by preparing an annual budget, scheduling expenditures, and analysing variances.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.
• Ensures availability of merchandise and services by approving contracts.
• Formulates pricing policies by reviewing merchandising activities, determining additional needed sales promotion, and authorising clearance sales.
• Markets merchandise by studying advertising, sales promotion, and display plans.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Leads operations by initiating, coordinating, and enforcing program procedures.
• Ensures timely fulfilment of services and orders as per TAT.

Skills Required :
• Strong customer service skills
• Superior management skills
• High level of flexibility
• Ability to adapt to different customers
• Great written and verbal communication skills
• Natural talent for motivating and developing teams

Qualifications
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Desired Candidate Profile
• Any Graduate, Any Diploma, Any post graduate. Welcoming Drop-outs as well.
• Should be a go-getter.
• Should be conversant in both English, Hindi(minimum) and other languages preferred.
• Mandatory Desktop/ laptop availability
• Prior experience in operations will be an added advantage
• Must have team handling experience.
• Pet lover/parent would be a big plus.

Perks
• Lowest pricing across services/products if you are a dog/cat parent.
• Personalised bucket-list experiences
• Flexible schedule(not very often)
• Healthcare Insurance
• Performance Bonus
• Employee Development Plans
• Tuition Reimbursement
• Quarterly Retreats and Monthly Team-Bonding Events