Operations Manager

Responsibilities
• Manage team and responsibilities of delivering cycle on time with defined quality standard
• Handle productivity and automation targets given to the team and ensure timely delivery of these targets
• Engage with team on resolving technical challenges and ascertain newer enhancements in the tool are well understood by the team
• In case of error, engage with stakeholders to do the right communication
• Own the RCA process and work with team to give proper analysis of the issue in discussion
• Ensure effective and clear communication with onshore and other stakeholders, provide precise project updates and manage client queries efficiently
• Define and Monitor the process execution. Get it documented and ensure implementation of mechanism to keep these documents updated with tracking of exceptions
• Understand regular execution process with attention to detail and identify areas of automation and improvement
• Everyday work revolves around ensuring the high quality of the setup used in the various markets reported by Nielsen as well as analyzing any potential concerns in the data which a client may have. It is an important link in the chain of Nielsen activities and our analysts are often engaged in cross-department cooperation.
• Participate in development and drive standardization and process efficiency for method related process / application.
• Engage with Statistical Operations, Output and Reference Data to collect information and coordinate tasks to improve data quality and drive for continuous business process improvements.
• Provide technical and process expertise to deployment of the Consumer Information Platform (CIP); also assist remote located resources to implement projects in the most effective way.
• Prepare accurate tracking KPI to monitor and to improve quality performances (on time delivery and data accuracy) and maintain project work discipline.
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues.

Qualifications
• Common business language knowledge (English): speaking and writing with fluency
• Problem solving, ability to understand and analyze data
• Ability to train and to explain technical elements to different stakeholders
• Proven organizational skills
• Presentation skills
• Process improvement methodologies
• Project management skills - ability to accurately scope project requirements, manage stakeholder expectation