Operations Officer

Job description
Bleach International is looking for a driven Operations Officer to join our dynamic team and grow with us!

Summary

An Operations Manager is a professional who ensures that everything runs smoothly from one day to another. He maximizes processes and procedures while meeting customer expectations in terms of cost-effectiveness

Duties and Responsibilities

1- Operational Management:
• Supervise, schedule, and coordinate cleaning staff across multiple sites.
• Monitor daily operations to ensure quality service delivery and compliance with safety standards.
• Conduct regular site visits to inspect performance and resolve issues.
• Handle logistical requirements including supplies, uniforms, tools, and transportation.
• Track attendance, performance, and enforce company policies among the workforce.
• Manage documentation such as time sheets, job orders, and incident reports.

2- Team Supervision:
• Lead, train, and support blue-collar workers, ensuring proper onboarding and continuous development.
• Maintain high team morale and resolve conflicts or issues as they arise.
• Ensure workforce discipline and professional conduct on client premises.

3- Sales & Client Relations:
• Participate in client meetings to understand service requirements and provide tailored solutions.
• Support the sales team in developing proposals and quotations for potential clients.
• Identify upselling opportunities and promote additional services to existing clients.
• Assist in building and maintaining strong relationships with customers to ensure satisfaction and retention.

Performance Standards

1. Client Satisfaction, Retention

2. Proper Planning

3. Leadership efficiency

4. Budget Control

5. Accurate data analysis and presenting

Required Knowledge and Experiences

Experience (2-5) years

· Proven experience in operations, preferably in a cleaning, facilities management, or similar industry.

· Experience supervising blue-collar teams is a must.

· Strong organizational and problem-solving skills.

· Excellent communication and interpersonal abilities.

· Basic knowledge of sales and customer service principles.

· Ability to work under pressure and handle multiple tasks efficiently.

· Valid driver’s license.

Education

- Bachelor degree in Operation Management , Business Administration

Engineering, or any related.

Personal Skills

·

Excellent communication skills

· Ability to lead teams and make decisions

· Diplomatic, Analytical,

· Technical Capabilities, Safety Management

· Ability to work under stress

· Ability to work in a team work and in a multi task environment

· Excellent reporting style and organizational knowledge.

· Deadline-Oriented

· Working knowledge of management software programs and CRM

· Attention to Details