Operations Support Executive - UK Auto Loans

IDfy


Senior HR Operations Executive
IDfy • Bharatpur, Rajasthan • via Learn4Good
7 days ago
Full–time
Apply on Learn4Good
Job description
Who is IDfy?
IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners.
Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry. With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.
Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, Phone Pe, Paytm, HUL and many others.
We have successfully raised $27M from Elev8 Venture Partners, KB Investments & Tenacity Ventures!

We work fully onsite on all days of the week from our office in Andheri Marol, Mumbai

Job Summary:

We are seeking a dedicated and detail-oriented HR Executive to join our team. The ideal candidate will play a pivotal role in managing key HR functions, including Background Verification (BGV), preboarding, onboarding, medical insurance, employee query management, and HRMS administration. You will ensure smooth employee lifecycle management and foster a positive employee experience by maintaining accurate documentation and handling HR operations efficiently.

Key Responsibilities:

1. Background Verification (BGV):
Conduct and coordinate the employee background verification process.
Follow up with candidates and vendors to ensure timely completion of BGV.
2. Preboarding and Onboarding:
Facilitate preboarding activities such as document collection and verification.
Plan and execute a seamless onboarding process, including induction sessions and orientation programs.
Ensure all new hires have access to required systems and resources
3. Medical Insurance Administration:
Manage employee medical insurance enrollment, deletions, and updates.
Address employee queries related to medical insurance policies and claims.
4. Employee Query Management:
Act as the first point of contact for employee queries and provide timely resolutions.
Maintain a database of frequently asked questions and solutions for efficient query handling
5. HRMS Management & Employee Data and Documentation
Maintain and update employee data in the HRMS system
Maintain accurate and up-to-date employee records, including personal files and digital documentation
Ensure compliance with statutory and organizational requirements for record-keeping

Key Skills and

Competencies:

Technical

Skills: Proficiency in HRMS tools, Microsoft Office (Excel, Word, PowerPoint).
Communication

Skills: Strong written and verbal communication.
Attention to Detail: Accuracy in maintaining employee data and records.
Interpersonal

Skills: Ability to build rapport with employees and address their concerns effectively.
Time Management: Ability to handle multiple tasks and meet deadlines.
Problem-Solving: Proactive in identifying and resolving issues efficiently.

Qualifications:

Bachelor’s degree in Human Resources, Business Administration, or related field.
Prior experience in HR operations, preboarding/onboarding, or employee lifecycle management.
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FinacPlus


Operations Support Executive - UK Auto Loans
FinacPlus • Bharatpur, Rajasthan • via WhatJobs
2 days ago
Full–time
Apply on WhatJobs
Apply on Jobrapido.com
Job description
Operations Support Executive - UK Auto Loans

We provide Virtual business process services to various types of overseas clients and this position is to be part of the team which provides support to UK client from the Automobile Finance industry.

ABOUT THE POSITION

We have an immediate requirement for an operation support agent to join our client’s ever-growing processing team. This team acts as the conduit between front and back-office departments, providing key processing requirements that ensure all customer loan information is accurate and up to date. This position requires overtime during surges in workload, strong organizational / coordination skills, solid oral and written communication skills and the ability to interact with people in a professional manner. The employee needs to be a quick learner, goal oriented, team driven, and proactive; with the ability to work independently. We need outstanding people with strong academic achievements, along with buckets full of energy, desire, curiosity and a can-do attitude to thrive in a fast-paced (and fun) entrepreneurial environment.

RESPONSIBILITIES

Checking and verifying all loan documentation received from customers is present, accurate, genuine and matches the details stored on the systems.

Ensuring all required AML, KYC, Fraud, and car checks are satisfied prior to loan funding.

Prioritising daily payout workflow based on customer and business requirements.

Liaising with customers via email where necessary and effectively deal with any potentially sensitive financial issues.
Coordinating with Client’s UK management to ensure the smooth running of operations and ensuring the highest standards of service are maintained. Coordinating with the rest of the business to provide positive customers outcomes. Operate within agreed SLA’s and help the client achieve the highest service ratings.

SKILLS

All interactions with Client’s customers are conducted with the highest standards and comply with regulatory requirements as well as working in an efficient, timely manner.

Related work experience in credit lending or Motor finance Industry is preferable.

Proactive and hardworking person with excellent organizational skills.

Good written and verbal communication skills, the ability to deliver under pressure.

Fair understanding of KYC and anti-money laundering regulations.

Knowledge of the Data Protection Act, Anti-Money laundering regulations is desirable.

QUALIFICATIONS and experience
Ideal candidate will have a bachelor’s degree or MBA with 3 – 5 years' experience in document verification and finance industry. Processing or Operations in a credit lending firm or a lending group of a bank.

QUALITIES

Strong commitment to support overseas client with utmost care.

Excellent communication skills to interact with customers and business partners of the client.

Good team player with greater level of integrity, maintains strict confidentiality of client’s data and information.

Self-Motivated and tough task master, Quick learner and continuous learner of new technologies.

Location: Hi-Tech City, Hyderabad

Timings: UK Shift IST 2-00 pm to 11-00 pm

Salary range: As per Industry standards

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