Job Description
Position Title
Order Assignment Coordinator
Employment Status & Work Hours
Location: Everett, WA
Full-Time, Non-Exempt, Monday to Friday
Position Summary
We’re hiring an Order Assignment Coordinator (O.A.C.) to support our fast-paced E-Commerce team by ensuring incoming customer emails and orders are accurately assigned to the right person or department for timely processing. This role is essential to keeping operations running smoothly by monitoring daily order volume, balancing workloads across team members, and supporting customer communication when additional information is needed.
If you’re organized, detail-oriented, and thrive in a high-volume environment, this is a great opportunity to play a key role in helping customers receive exceptional service while keeping internal workflows efficient and on track!
Compensation & Benefits
$25.00 to $27.50 an hour (depending on level of experience)
Comprehensive benefits include Medical, Dental and Vision Insurance
Various voluntary insurance benefits including shortterm disability, life ad&d, critical illness, accident
401(k) Retirement Plan with employer match
Paid Time Off: Accrue up to 120 hours per year
7 paid holidays plus 1 Floating Holiday
Opportunities for career advancement
What You'll Do
Sort and assign daily incoming customer emails to the appropriate person or department based on task type, territory, and order needs
Ensure customer orders and requests are routed efficiently to support ontime processing and customer satisfaction
Monitor volume and balance incoming work across multiple teams and individuals, reassigning tasks when needed
Respond to customer emails directly when clarification or additional information is required before assignment
Assist team members with locating and tracking client communications across multiple teams and systems
Work closely with the ECommerce Director and team Supervisors to notify leadership of trends, workflow issues, or recurring challenges
Provide daily updates to the team regarding Order Entry territory switches or assignmentrelated changes through designated communication channels
Support internal communication and accountability by ensuring handoffs are clear and followthrough happens consistently
Perform other duties as assigned
Required Qualifications
High school diploma or equivalent
3+ years of experience in customer service, order processing, order management, email triage/shared inbox support, or administrative coordination
Strong ability to manage highvolume inbound emails/orders with speed and accuracy
Experience routing/assigning requests to the correct person or department based on task type, territory, or priority
Excellent written and verbal communication skills, including professional customer email responses
Strong organizational skills, attention to detail, and consistent followthrough
Ability to multitask, prioritize competing deadlines, and stay accountable in a fastpaced environment
Proficiency with Google Workspace and comfort learning new systems
Working knowledge of CRM/order platforms
Preferred Qualifications
Associate’s or Bachelor’s degree in Business, Operations, Communications, or related field
Experience in ECommerce, order entry, production, manufacturing, or fulfillment environments
Familiarity with territorybased order routing, workflow coordination, or queue management
Experience balancing workload across multiple teams and adjusting assignments in real time
Ability to identify trends, flag issues, and support process improvements (SOPs, documentation, team updates)
Get to Know Us
Come be a part of the #1 FASTSIGNS location globally, right here in Everett!
Who are we? We are an employee-rewarding, growing organization that is winning nationally in the world of signs and graphics. We believe a team like we've built can sincerely improve the lives of our employees and our customers - that's why we've made "improve life, together" our purpose.
What do we do here? We deliver visual communication solutions - we work in an amazing industry that merges the functional with the creative. We are manufacturing pros and we are production artists. We deal with the complexity of technology and color while we obsess over the basics of good process and loving people. We have BIG plans to continue to be an eyebrow raising, inventive, growing company and we can’t do it without the best people and team.
We are looking for a passionate co-worker, great communicator and an excellent person to be a critical part of our team; someone special to take REALLY good care of our craft and customer. Here at FASTSIGNS, we have high expectations for customer obsession and company culture. We have chosen a culture of –
Communication (the key to our success)
Performance (help us grow as individuals and as an organization)
Kindness (a place where everyone can thrive) as the foundation on which to build.
Creating this type of workplace takes hard work and dedication from everyone involved, but we are committed to the process.
We’ve built something special; perhaps you can be part of it.
The Company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
About Fastsigns Everett-Lancaster-York
Come be a part of the #1 FASTSIGNS location globally! Who are we? We are an employee-rewarding, growing organization that is winning nationally in the world of signs and graphics. We believe a team like we've built can sincerely improve the lives of our employees and our customers - that's why we've made "improve life, together" our purpose. What do we do here? We deliver visual communication solutions - we work in an amazing industry that merges the functional with the creative. We are manufacturing pros and we are production artists. We deal with the complexity of technology and color while we obsess over the basics of good process and loving people. We have BIG plans to continue to be an eyebrow raising, inventive, growing company and we can’t do it without the best people and team. Creating this type of workplace takes hard work and dedication from everyone involved, but we are committed to the process. We’ve built something special; perhaps you can be part of it.
