Part-time Gold Agent

Sparrow Hotels


Hotel Front Office Manager
Sparrow Hotels • Winnipeg, MB, Canada • via Trabajo.org - Job Search - Jobs
24 hours ago
Full–time
No Degree Mentioned
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Job description
At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation.

Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry, growing alongside a city profoundly shaped by culture and hospitality. It is from this history that we draw inspiration to extend the most genuine and unique dining, spa and hotel experiences.

We are excited to be recruiting for an experienced **Hotel Front Office Manager** at the Norwood Hotel.

The Norwood has always been an innovative leader in the hotel industry. The Norwood Hotel has an interesting and diverse history dating back to the latter part of the 1800’s. The earliest records available indicate a photograph of the hotel in 18+5. In 1+37, the Hotel came under the ownership of the late Merle Sparrow and has been operated by the Sparrow family ever since. This longevity in ownership makes the Norwood the oldest operated family hotel in Manitoba and one, if not the oldest in all of Western Canada.
• *Position Overview**:
The Front Office Manager is responsible for overseeing all operations at the Front Desk, including Night Audit. The Front Office Manager will have excellent communication skills with staff, managers and guests and will be an effective leader of superior guest service skills and the technicalities of all positions at the Front Desk. The Front Office Manager should have a good working knowledge of the hotel industry and be proactive in seeking out potential problems, staffing or guest concerns and provide effective solutions to benefit the hotel and its guests.
• *Duties**:

- Oversee the daily operations of the entire Front Desk and Night Audit.
- Oversee Payroll and staff scheduling.
- Hiring and creating training plans for new staff onboarding.
- Maintain all Hotel and Front Office policies and procedures.
- Oversee the development of upsell programs.
- Responsible for creating and amending Front Office Procedures accordingly.
- Maintain employee evaluations and corrective action plans with supporting documentation with the assistance of Human Resources.
- Assist in developing strategies to maximize revenue for hotel.
- Manage and troubleshoot the two-way interface status, rate cross reference tables.
- Strategically Manage yields in PMS
- Oversee uniform maintenance and ordering.
- Responsible for handling unresolved problems, guest concerns, accounting errors.
- Other Duties as assigned.
• *What you bring to the table**:

- At least 3+ Years as a Hotel Front Desk Manager/Supervisor
- Previous Front Desk Agent experience in a fast-paced Hotel setting
- Previous experience using Maestro is considered an asset.
- French Speaking is considered an asset.
- Positive and hardworking attitude
- Ability to effectively communicate with team members.
- The ability to stay focused in a high volume, fast paced industry and ensure accuracy and procedures are followed.
• *Salary**: $43,000.00-$46,000.00 per year
• *Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
• *Experience**:

- Hotel Front Desk Manager: 3 years (preferred)

Work Location: In person
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F
FAIRMONT


Part-time Gold Agent
FAIRMONT • Winnipeg, MB, Canada • via Learn4Good
17 hours ago
Full–time and Part-time
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Job description
Position: Part-time Fairmont Gold Agent
Job Description

Fairmont Gold is the pinnacle of first class service at the Fairmont Winnipeg. The Fairmont Gold Agent will ensure flawless service to all guests as they arrive, depart, and during they stay, including the services offered in the Fairmont Gold Lounge.

What you will be doing:
• Oversees all aspects of guest service in the daily operation of Fairmont Gold, ensuring the highest level of guest satisfaction at all times.
• Provides exceptional concierge information to our guests and continuously updates iconcierge program to ensure current and relevant information provided.
• Develops and maintains strong relationships with guests to ensure Fairmont Gold Loyalty and handles all daily Fairmont Gold comments and proactively resolve any concerns.
• Inspects Gold guestrooms daily for cleanliness and maintenance issues including completion of housekeeping audits, turndown and occupied rooms cleaning audits.
• Monitors the maintenance of the physical Gold product.
Qualifications
• A minimum of 2 years, hotel concierge experience.
• Must have a proven record of exceeding guest expectations and commitment to guest service.
• Self-Motivating with the initiative and ability to complete projects and tasks in a timely manner.
• Great organizational skills with a proven ability to work under pressure.
• Diploma or degree in hospitality Management is an asset.
• Knowledge of a second language and its application in the hotel / hospitality industry an asset.
Additional Information

What’s in it for you:
• Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
• Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
• Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Discounted meals in our staff cafeteria
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)

Who We Are: Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are happy to provide you accommodation at any stage of the application process, please contact the Talent & Culture Department and we will work with you to accommodate your needs.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.