Participant and Program Support Officer

An exciting opportunity to join our team and play an important role in the Victorian Academy of Teaching and Leadership (Academy).

At the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events and initiatives designed to take Victoria's highly skilled teachers and school leaders from great to exceptional and advance the quality and status of teaching and school leadership.

We care about the quality of our work, demonstrate collective responsibility for continuous improvement and support each other to do the very best we can every day to achieve our goals.

The Academy is a learning organisation that provides opportunities for employees to grow. We have a positive culture that we are building together, where people feel supported, valued and heard.

About the Division

The Regional Division operates seven Regional Centres (Bairnsdale, Ballarat, Bendigo, Geelong, Mildura, Moe, and Shepparton). The Division is responsible for the delivery of Academy flagship and localised professional learning, forums and statewide conferences. The teams undertake engagement with government, Catholic, and independent schools and sectors to facilitate professional learning that is aligned to high-quality Academy standards across the state.

The Regional Division works closely with the Academy's other Divisions for seamless participant support and customer service, overarching end-to-end program management, learning space and technology management and coordination of statewide program delivery.

About the Role

The Participant and Program Support Officer supports the Mildura Regional Centre team in the provision of high-quality professional learning, contextualised and responsive to the needs of school leaders and teachers in Mildura and surrounding areas. The role works directly with participants to provide program resources, room-set-up support (including in a virtual space), and high-quality customer service from program inception and participant registration through to program conclusion.

The role is also a key administrative function and support to the Mildura Regional Centre, leading the engagement and management of localised facilities-management service providers to ensure effective and safe operation of the Mildura Regional Centre.

To be successful in this role you will:

Demonstrate initiative, experience and knowledge in customer service and the planning and organising of professional learning events.
Work cooperatively to support a high performing team dedicated to delivering an exceptional client experience.
Participate in ongoing development and training to ensure you are across any updates to key policies procedures.
Capabilities

Successful applicants for this role will:

Be able to demonstrate the ability to work collaboratively in a team to achieve shared goals, support Academy priorities and at all times demonstrate the Victorian Public Sector Values
Possess the ability to understand and address participant needs to deliver a high-quality professional learning experience for local education stakeholders.
Have a capacity for the prioritising, executing and record keeping of work tasks will be pivotal for your success.
Desirable Qualifications and Experience

Experience working in a dynamic, high performing customer service team.
Proven ability to effectively engage and build positive relationships with internal and external stakeholders at all levels through effective communication and exceptional consulting abilities.
Effective problem-solving capability to resolve or escalate operational service queries.
Further Information

Please respond by submitting a cover letter, supported by a maximum 2-page response to the key selection criteria and a recent CV/Resume to contact Sandra Luitjes - Manager - Mildura Regional Centre via 041+ 762 100 or sandra.luitjes@education.vic.gov.au.

For more details regarding this position please see attached position description.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

For further information pertaining to the role, please contact Sandra Luitjes - Manager - Mildura Regional Centre via 041+ 762 100 or sandra.luitjes@education.vic.gov.au.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the job advertisement or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:5+pm 7 July 2025.