Payments Solution Center| Client Service Manager

Corporate & Investment Banking- Payments Manager. You should be someone with at least 3 - 4 years of people management experience. You should be excellent in verbal and written communication in English and willing to do rotating shifts including India night shifts. Prior experience in Banking and Call Center is needed.
Job Responsibilities include
Managing a team of 12 - 18 employees & engage in their development.
Performance managing the team and having coaching conversations .
Helping business exceed the goal on customer satisfaction surveys.
Helping business meet targets on phones service level & email response time.
Lead projects & initiatives on efficiency and client experience.
Partner with managers in other locations to meet business goals.

Essential skills & qualifications
Minimum 3 - 4 years of experience in people management.
Be self-motivated and self-managing, demonstrating sound judgment and effective decision making.
Effective analytical approach and complex problem solving skills.
Able to perform a broad range of tasks and project assignments concurrently through effective prioritization of work.
Effective time management and organizational skills
Strong spoken and written communication skills. Excellent communication in English.
Able to translate complex technical information into simple terms.
Willing to do rotating shifts including India night shifts.
Prior experience in Banking and Call Center is needed.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.