People Operations and Experience Manager

Key Responsibilities:
HR Operations & Compliance
• Oversee core HR operations including offboarding, payroll coordination, benefits administration, and HR documentation.
• Ensure HR practices comply with applicable laws, regulations, and internal policies.
• Streamline and optimize HR processes for scalability and efficiency.
Employee Experience (EX) & Engagement
• Design and implement initiatives that enhance the overall employee experience.
• Drive employee engagement programs, feedback mechanisms (e.g., surveys), and action planning.
• Partner with internal stakeholders to promote a culture of recognition, inclusion, and collaboration.
People Analytics & Continuous Improvement
• Utilize HR metrics and data analytics to drive insights, inform decisions, and identify improvement areas.
• Monitor key HR KPIs and trends to support workforce planning and strategic HR initiatives.
• Lead continuous improvement efforts across HR processes and programs.
Wellbeing, Diversity & Inclusion (DEI)
• Champion employee wellbeing through targeted wellness programs and initiatives.
• Promote diversity, equity, and inclusion through policy development, training, and awareness campaigns.
• Foster an inclusive workplace where employees feel valued and supported.
People Advocacy & Employee Relations
• Serve as a trusted advisor and advocate for employees and managers on workplace issues and employee relations.
• Mediate conflict resolution and support a fair, transparent, and consistent approach to HR practices.
• Uphold a positive work environment aligned with organizational values and culture.
Key Competencies & Skills:
• Strong knowledge of HR operations, compliance, and employee lifecycle management.
• Demonstrated passion for enhancing employee experience and fostering a people-centric culture.
• Analytical mindset with proficiency in interpreting HR metrics and data.
• Strong problem-solving abilities and continuous improvement orientation.
• Excellent interpersonal skills with the ability to influence and manage stakeholders effectively.
• Strong verbal and written communication skills with proficiency in presentations.
• Proficiency in HRIS platforms, Microsoft Office Suite, and HR analytics tools.
• Solid understanding of local labor laws and HR compliance standards
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