People, Support and Culture Officer (HR Advisor - Generalist)

Applications close COB Friday 11th April 2025


Allambi Care are seeking expressions of interest for the position of People support and Culture Officer, in our Lake Macquarie based office.


Position Objective

To support Allambi Care department in a range of areas including workforce planning, ER/IR, recruitment, induction, onboarding and exit processes, learning and development, performance and management.


Main Duties and Responsibilities

General

Provide day-to-day support to the NSW operations management team.
Work as part of a larger People, Support & Culture team to provide to provide organisational supports, including but not limited to - recruitment, selection and onboarding; staff support, rosters support, probation management, training and development, electronic personnel file management, audits, staff coaching, performance management and disciplinary matters.
Attend all Operation’s and PSC meetings to provide updates on People, Support and Culture matters including recruitment, staffing challenges and any other relevant items
Provide advice and information to management and employees regarding Allambi Care (AC) policy and procedure, code-of-conduct and current industrial legislation including employment law, equal opportunity, anti-discrimination and occupational health and safety.
Oversee exit interviews and provide feedback to PSC Leadership team and management team by collating data and identifying patterns and trends.
Conduct appropriate fact-finding and information gathering around any employee related matters as required.
Assist in developing and updating policies, systems and procedures in relation to human resource management, industrial relations, Workplace Health and Safety (WHS) and Risk Management, ensuring workplace adherence and providing advice to management regarding compliance
Attend to enquiries regarding award interpretation and provide advice to employees and management
Conduct any of the duties listed in the position description as and when required in support of AC NSW Operations and PSC Management

Recruitment/Selection/Onboarding

Coordinate the Recruitment, Selection and Onboarding of all support worker positions in consultation with the PSC Officer, PSC Manager and Operations Manager
Provide day-to-day support to the PSC Recruitment Officer in all aspects of the Recruitment, Selection and Onboarding process of support workers including but not limited to pre-employment and probity checks, interviews, candidate assessment, appointments
Assess and determine eligibility of casual-to-permanent support worker transitions, coordinate contracts and the change-in-position process
Utilising recruitment software to Recruit, select and onboard office-based positions as and when required in consultation with the PSC Manager, PSC Director and Operations Manager
Report on Recruitment and retention rates.
Liaise with Training team for any information, improvements and changes required for the induction process.

Stress and Staff Support

Coordinate and oversee frontline support worker follow-up and support in consultation with Operations management
Review staff supervision and stress assessments and provide advice and support in resolving staffing matters
Support the Senior Operations management team with all staff follow-up support as and when required
Conduct formal debriefing sessions for employees when required
Rostering Support and Leave

Oversee, support and resolve, staff rostering and availability issues, and any other relevant rostering matters that arise
Support Rosters with reviewing leave applications, assessing individual leave levels within teams taking into account the wider impacts on operations
Approve or decline leave requests and support Rosters in managing any associated conversations and follow up’s with staff as required
Provide advice and support as and when required to Rosters Team and Senior Operations management in staff allocations, award interpretation and award compliance

Performance Management, Grievances and Complaints


Review staff feedback and provide support to management with any staffing matters as required
Conduct, facilitate and perform coaching, performance management and disciplinary meetings while ensuring relevant legislation is adhered to
Provide support, advice and guidance to management with regards to employee poor performance, disciplinary matters and staff grievances ensuring best practice is adhered to and relevant industrial relations legislation is followed
Investigate, conduct and resolve workplace grievances in line with AC policy and procedures and relevant legislation
Provide support and guidance plus respond when required to external complaint matters in line with AC policy and procedure