Phone Banking Officer |Service Assurance team
- Category: Bank Jobs
- Location: Thane, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 24K to 28K
- Published on: 2025/09/21
Payroll-Direct Bank Payroll
Job Purpose
• To engage regularly with the Imperia customers as defined by the contact policy and provide a
Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs
are understood and met through financial products that the Bank has to offer.
• To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to
use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank
whenever customer needs.
• Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines
and regulatory requirements are followed.
So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their
financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters
set
Job Responsibilities(JR) : 6 8 Areas Actionable (4-6)
Customer Engagement •...
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