Platform Support Analyst

Full Time, Permanent Role
Location: Flexible State Location with Work from Home Options!
Salary Offers Starting from $105,000 + Super + NFP Salary Packaging Benefits
Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.
Your Opportunity
Are you a tech-savvy problem solver with a minimum of 2 years Level 2 application support experience and a passion for delivering exceptional customer support?
We’re seeking a dedicated Platform Support Analyst to join our collaborative team. In this role, you’ll provide expert technical support and advice to users across various technologies, including CRM systems, HRIS platforms, workforce management tools, and more.
With a focus on 2nd level support, you’ll play a key role in ensuring the seamless operation of mission-critical systems while contributing to innovative solutions that empower our organisation.
If you thrive in a dynamic, team-oriented environment and are eager to make a difference, we want to hear from you!
Your key responsibilities will be to:
Review and action/escalate assigned ServiceNow tickets
Produce documentation within assigned tickets, noting customer interactions, root cause and resolution
Raise and represent change requests at CAB where required
Review Knowledgebase (KB) articles relevant to supported systems updating/creating as required
Collaborate with SMEs to enhance knowledge of supported MA systems
Participate in the monthly checks of application licence availability and consumption
Develop and maintain detailed knowledge of multiple, complex platforms and technologies to enable effective integration and utilisation of enterprise applications and services
Identify opportunities to improve current processes and procedures including automation of current manual processes
Requirements for success
Relevant academic qualifications (technical and/or business related)
2+ years of experience in Level 2 support roles
2 to 5 years’ experience in Platform Support or a similar role
Solid understanding of T-SQL (MSSQL 2012-201+)
Aware of all traditional architectural domains: Business, Application, Integration, Data, Information and Infrastructure & Technical
Strong knowledge of cloud, PaaS (Microsoft’s 365 suite essential) as well as platforms like Dynamics 365, Salesforce, ServiceNow, iChris/HRESS, Workday and KRONOS Dimensions
Previous experience with Workday (HRIS) administration is highly desirable
Demonstrated design, build and run skills in Office 365, Power platform, Azure IaaS (incl. Azure AD), SaaS, platform integration, data classification and categorisation, and automation where applicable
Demonstrated knowledge of ETL Processes
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and ****** orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email
talentattraction@missionaustralia.com.au
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at
Deadlycareers@missionaustralia.com.au

Your benefits
Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax
Free external, confidential counselling
Volunteering opportunities
Opportunity to purchase additional annual leave
Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off