Principal Technology Consultant - Strategic IT Leader

We are a global leader in providing innovative technology solutions that empower our customers to achieve their business outcomes. Our Customer Outcomes team works closely with customers to drive consumption, adoption, and customer satisfaction on the ServiceNow platform.

Job Description

The Principal Technical Consultant will play a key role in influencing the implementation of our product by bringing deep understanding of their area of specialty to the project team. This individual will lead all technical aspects of project delivery and solution delivery, presenting technical and business concepts to various stakeholders.

Key Responsibilities

Configure Applications, Workflows and UI, using customer-centric interpersonal skills to work in culturally diverse, matrix project teams.
Bring gravitas to customer meetings and workshops, identifying customer use cases, requirements and other relevant inputs for the overall success of the deployment.
Contribute innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our ITOM product team.
Guide and mentor colleagues, customers, and delivery partners in configuration best practices for the ITOM application suite.
Requirements

To be successful in this role, the ideal candidate will have a strong technical understanding of Infrastructure and Operations Management, coupled with demonstrated experience in influencing and consulting. The candidate should have experience and certification in at least 3 of the following products areas: ServiceNow Administration, IT Service Management, Hardware Asset Management, Software Asset Management, Discovery, Service Mapping, Event Management, or Cloud Management.

Additional Requirements

Expertise in ITIL/CMDB implementations, in-depth knowledge of ITSM processes including Incident, Problem, Change, and Request, Strong Infrastructure knowledge of current Compute, Network, and Storage platforms, Advanced understanding of Windows Domain and Unix System Administration.
Experience in Enterprise Environments, Current knowledge of common IP protocols, troubleshooting network connectivity and firewall issues, Experience with monitoring tools such as SCOM, SolarWinds & Netcool, Integration expertise with standard methodologies such as SOAP, REST, etc.
Automation experience using tools such as Puppet/Chef/Ansible, Knowledge of typical tiered application architectures, Cloud management platforms such as AWS, VMware, Azure, Google, etc., Scripting experience with PowerShell, Perl, WMI, shell, Python, JavaScript, XPath.
Degree or equivalent in Information Technology, proven experience in technical consulting roles.