Private Client Relations Consultant

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Skills

Microsoft Powerpoint

Microsoft Office

Customer service
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Job details
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Job type

Permanent

Full-time
 
Location
London
 
Benefits
Pulled from the full job description
Employee discount
 
Full job description
Position
Private Client Relations Consultant- Harrods London

The Role

The Private Client Relations Manager is responsible for building and nurturing long-term relationships with high-value clients, delivering personalized service, and ensuring an exceptional client experience that fosters loyalty and retention. This role involves deep understanding of client needs, discreet service, and the ability to anticipate and exceed expectations in a highly bespoke manner.

Job responsibilities
Key Responsibilities

Serve as the primary point of contact for VIC’s and high-net-worth individuals (HNWIs), providing exceptional and personalised service.

Develop deep knowledge of each client’s preferences, lifestyle, and history to tailor offerings and communications.

Manage a client portfolio, ensuring consistent and proactive engagement through calls, meetings, digital communication, and exclusive events.

Collaborate with internal teams (e.g., sales, product, operations, marketing) to coordinate and deliver high-touch client experiences.

Organize and host private viewings, previews, bespoke experiences, and loyalty activations aligned with brand or company positioning.

Resolve client issues swiftly and professionally, ensuring high levels of satisfaction and confidentiality.

Collaborate with B2B to host internal and external events

Track and analyse client engagement, purchases, and preferences using CRM systems; generate reports and insights to inform strategic decisions.

Support business growth by identifying opportunities for upselling, cross-selling, and referrals through trust-based relationship management.

Stay informed on market trends, competitors, and client behaviour to maintain a best-in-class standard of service.

Profile
Experience

Proven experience (3–5+ years) in luxury retail, private banking, hospitality, wealth management, or similar client-facing roles.

Strong interpersonal and communication skills, with a natural ability to build rapport and trust.

Exceptional attention to detail, discretion, and professionalism in handling confidential information.

Proficiency with CRM tools and Microsoft Office Suite; knowledge of clienteling software is a plus.

Ability to manage multiple high-touch relationships simultaneously with grace and efficiency.

Passion for delivering exceptional service and understanding client psychology

Profile

Hard skills:

You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.

- Result and customer orientation

- Strong organizational capacity

- Commercial Sensitivity

- Sense of service in a luxury environment

- Master the use of Office Pack (Word, Excel, PowerPoint)

- Knowledge of a business management application

Soft skills:

Ability to coach and lead a team (leadership)
Managerial courage
Dynamic and empathetic
Autonomous, power of proposal
Exemplary (application of procedures, field presence, attitude, presentation, elocution)
Respect of confidentiality
Renumeration -Benefits

We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amasing productivity recognition incentives and brand discounts

GUERLAIN
MAISON
It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder settled up his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House’s reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-François-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present.
Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials.