QA and Training Specialist

Company Overview:

Jaynik Eduserve is a product-based EdTech company revolutionizing education management. Our comprehensive ERP platform is used by universities, colleges, and schools to streamline academic, administrative, and financial operations. We’re passionate about building scalable, user-friendly, and impactful software that transforms the way education is delivered.

Key Responsibilities:
Quality Assurance (Q/A):
• Review and analyze system specifications and requirements documents.
• Execute manual and automated test cases and identify bugs or usability issues.
• Collaborate with developers, product managers, and stakeholders to understand project scope and improve software quality.
• Report defects clearly and track them through resolution using bug tracking tools.
• Perform regression, smoke, and performance testing as needed.
• Assist in creating and maintaining QA documentation, including test plans, test cases, and test scripts.

Software Training and Support:
• Develop training materials, user manuals, quick reference guides, and video tutorials for internal and external users.
• Conduct live and virtual training sessions, webinars, and onboarding workshops.
• Provide post-training support and gather feedback for continuous improvement.
• Collaborate with Product and Support teams to stay updated on software changes and new features.
• Act as a liaison between technical teams and non-technical users, translating complex concepts into easy-to-understand instructions.

Qualifications:Education and Experience:
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 1+ years of experience in software quality assurance and/or user training.
• Experience with QA tools and bug tracking software.
• Familiarity with software documentation and training content creation tools.

Skills:
• Strong attention to detail and analytical skills.
• Excellent verbal and written communication abilities.
• Ability to work independently and collaboratively in a team environment.
• Familiarity with Agile/Scrum methodologies is a plus.
• Technical writing and public speaking/presentation skills.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person