Quality Assurance Administrator

Work options: Hybrid

This role is hybrid work from home and 2 days in the nearest capital city branch.

About The Role

Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever. To ensure we offer consistent services to all clients, the Quality Assurance Coordinator is responsible for promoting and supporting the quality of work carried out by all National Sales employees.

Some Of What You Will Be Doing

As the Quality Assurance Coordinator, you will be responsible for listening to /evaluating customer interactions, analysing, documenting, and reporting on calls. You may also;

Keep accurate and up to date reports
Verify through Removal Plan assessment that accurate information is recorded in the Kent Management System
Review and process all survey cancellations
Have a thorough command of all Kent Removals and Storage products and offerings, features and benefits as well as accurate costing and quoting

About You

What we hope you have;

Excellent communication skills, both written and verbal
Ability to work independently in a fast-paced environment
Proficiency in MS Office Suite including excel
Works well in a small team supporting each persons workload
Experience in a quality or compliance role, monitoring call quality or data
Excellent attention to detail with a focus on accuracy and consistency
Proficiency in data analysis and reporting

You may not fit the requirements 100% but that's ok, we focus on training and development so that we can promote from within. If you are looking for a career and not just a job, you're in the right place!

About Us

Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don’t make the mistake of thinking we’re just a bunch of trucks, we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems inhouse, and marketing who enhance our digital transformation. What's little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.

Benefits

We offer a competitive salary plus super and additional incentives.
Kent CARE Program focus on staff wellbeing and mental health.
FleetPartners Fully Maintained Novated Leases.
Staff discounts on storage and removals services.
We believe in inclusiveness and workplace equality.
Support for women choosing a management career path.
1 in 5 roles are filled internally, we love promoting from within.
Diverse business areas that offer additional opportunity.
Streamlined and efficient hiring process upon application progression and 5 star rated onboarding experience.