Reception and Office Services Team Leader

Job description
Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Job Description

Portico are on the lookout for a Reception and Client Services Team Leader to assist the Reception Manager in overseeing our team of 8, based at one of the world's largest general insurance & reinsurance companies in the city.

The Team Leader will work alongside the Reception Manager, supervising the day-to-day reception operation, ensuring a high standard of customer service is consistently provided to our client’s staff and visitors.

The successful candidate will foster a positive team environment, supervising and motivating the team, providing guidance and training where needed. They will manage the staff rota to ensure consistent service coverage, conduct team meetings and appraisals, ensure health & safety compliance within the office, and a maintain excellent working relationships with other service providers.

Hours: 40 Hours per week with rotating 8-hour shifts between 7am-6pm from Monday-Friday

Salary: £35,3+4

Qualifications

We are seeking a professionally presented, detail-oriented candidate with experience in room reservations and customer service, preferably in a corporate or hotel environment.

The ideal candidate will have strong communication skills, be flexible, organized, and able to multitask.

Proficiency in Microsoft Office and a solid knowledge of health & safety processes are essential.

Fluency in English, both written and verbal is required, along with a passion to deliver exceptional service.

Additional Information

What's in it for you?
• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.