Receptionist

Part Time

Days: Mon-Thu

Hours: 4-7pm

We are currently looking for a Receptionist to take the lead in interacting with members and actively promote our philosophy of Quality, Care and Excellence in the service we provide.

The Receptionist has a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs.

Primary Objectives For The Receptionist Will Be
• To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service
• To create a favourable first impression of the Leisure Centre
• To have a good range of knowledge regarding the Leisure Centre

The Receptionist will focus day to day on the following tasks:
• To work individually or as part of a team to ensure that customers needs are understood and met.
• To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty.
• To assist the customers with their booking requirements and receive payments for use of the centre’s facilities.
• To answer telephone calls efficiently and effectively within the company standards.
• To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues.
• To be able control customers entering the Leisure Centre, issuing receipts where required.
• To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management.
• To follow the financial procedures with regards to cash handling and reconciliation of monies.
• To operate the communication systems at the Leisure Centre, such as public address system & telephones.
• To communicate messages effectively to the rest of the leisure centre team.
• To follow the procedures for new gym memberships and swimming lesson courses.
• To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.
• To promote and control items for resale and hire.
• To deal with customer complaints or comments as per the company procedures.
• To keep reception clean, tidy and a pleasant environment in which to work.
• To undertake any other duties as may be required to assist in the running of the Centre.