Receptionist

The Receptionist is responsible for the dealerships telephone communications and reception. S/he accepts and directs incoming calls, takes detailed messages, and provides callers with information in a courteous and professional manner. S/he is the dealership’s front-line contact with the public and must represent the dealership in a professional, and friendly manner at all times.

Core Accountabilities

Operate a multi-line telephone system to transfer all incoming calls to the appropriate individual/department in a courteous and professional manner.
Take detailed messages.
Distributes mail/faxes and coordinates all courier pickups.
Respond to emails in a timely manner.
Coordinate and process customer payments, customer accounts, petty cash and cheque requisitions.
Acquire knowledge about the dealership, in order to be able to respond to inquiries for general information.
Answer customer inquiries or direct customer to appropriate personnel
Maintain the cleanliness of the reception area and customer waiting area.
Update and distribute dealership telephone listings when necessary.
Close the transaction machine every morning if necessary.
Perform various clerical and administrative duties as requested.
Handling of Dealer Trade invoicing (done through 180 & ADP/CDK).
Co-ordination of Dealer Trade pick-ups.
Daily check on vehicle arrivals to see if any car that have arrived are sold via AIM
Inventory maintenance; ADP/CDK and 180 must match AIM Inventory Report. Base prices and options must be accurate.
Stock in all arrived stock/sold units delivered by (new vehicles), and vehicles coming from Manheim, Openlane, and various other sources of Pre-owned Vehicles.
Daily licensing (if necessary) – make sure all required licensing is done on time and all documents that are required are done.
Requirements

Excellent communication skills and customer service, including written and verbal skills to communicate with all levels of the organization and its executive team.
High school diploma or equivalent.
Previous experience as a reception/customer service role.
Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset.
Experience operating a multi-line telephone system.
Ability to prepare business memos, letters, etc.
Strong knowledge of Microsoft Office products, including Excel and Word.
Ability to maintain filing systems and database.
Professional appearance & friendly disposition.
Ability to work efficiently in a high-pressure environment.
Working Conditions

Manual dexterity required to use desktop computer and peripherals
Fast paced dealership
Varying work hours including evenings and weekends
Long periods of sitting
Bending, stretching and reaching
Spending a great deal of time on the telephone
Job Types: Full-time, Permanent

Pay: $17.75-$18.75 per hour

Benefits:

Dental care
On-site parking
Vision care
Shift:

10 hour shift
8 hour shift
Experience:

Customer service: 1 year (required)
Receptionist: 1 year (required)
Language:

English (required)
Work Location: In person