Receptionist

POSITION OVERVIEW

The Receptionist plays a key role in the administrative team, acting as the initial point of contact for customers, vendors, and visitors. This position involves overseeing front desk operations, delivering exceptional customer service, and being a reliable member of the administration team. The Receptionist helps create a welcoming environment that mirrors Calgary Fastener’s & Tools dedication to quality and customer satisfaction.

ROLE AND RESPONSIBILITIES

· Greet customers, vendors, and visitors with a friendly and professional attitude.

· Keep the reception area clean, organized, and presentable.

· Answer, screen, and direct incoming calls to the appropriate department.

· Handle incoming and outgoing mail, including sorting and distributing.

· Process customer credits.

· Reconciling Day-End and completing Daily Posting.

· Filing

· Good communication skills, written and verbal.

· Demonstrate organizational skills.

· Capable of working independently and in a team environment.

· Maintain proficiency in using the computer, office equipment, and software.

· Ability to utilize current technology, such as Microsoft Office and associated programs.

· Follow company policies and procedures.

· Present a professional image at all times to customers and vendors.

· Perform other duties as assigned.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

Education and Experience

High School Diploma or Equivalent experience.

Knowledge, Skills, and Abilities

· 2-3 years experience in a related industry.

· Superior customer service skills.

· Exceptional listening, communication (verbal and written), and phone etiquette.

· Demonstrated integrity and ethical standards.

· Problem-solving abilities.

· Accuracy and attention to detail.

· Comfortable in a fast-paced environment.

· Professional demeanor.

· Manages time effectively and adapts quickly to changing priorities.

· Able to multi-task.

· Team player who works productively with a wide range of people.

· Superior organizational skills.

COMPANY OVERVIEW

Calgary Fasteners & Tools Ltd. has a 45-year history in Calgary with three branches. Calgary Fasteners is affiliated with The Fastener Group (TFG) with branch locations across Western Canada. Calgary Fasteners is an industry leader, supporting a broad base of industrial and construction clients. With 130 dedicated team members in Calgary, our continued goal is to provide an exceptional customer experience with fasteners, tools, and safety solutions to all our customers.

Calgary Fasteners & Tools Ltd. is a fair and inclusive employer dedicated to diversity. We welcome applications from all qualified candidates without discrimination based on race, color, religion, sex, national origin, age, disability, protected veteran status, or any other legally protected factors. If you have a disability and require accommodation during the recruitment process, accommodations are available upon request.

WHAT WE OFFER

Competitive Salary

Employee Incentive Program

Benefit Package

Employee & Family Assistance Program

Matching Pension Program

Holidays Off

Job Types: Full-time, Permanent

Benefits:
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• On-site parking
• Vision care

Flexible language requirement:
• French not required

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday

Education:
• Secondary School (preferred)

Experience:
• Front desk: 2 years (preferred)

Work Location: In person

Application deadline: 2024-08-20