Reconciliation Analyst

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?
• Handle card member billing inquiries through non voice channels Review AMEX Policies and Procedures, analyze, identify and research the inquiry within specified timeframes.
• Includes cases involving Misposts, Encoding errors, Balance Transfer errors, Claims Paid adjustments, Reconciliation of accounts etc.
• Correct payments which were credited improperly and provide documentation to support internally (non-merchant) billed charges such as membership fees and finance charge.
• Route disputes to their proper industry or department if required.
• Communicate with Card-members via letters/Calls.
• Process operates both on Triumph and Legacy platforms.
• This role may be subject to additional background verification checks

Minimum Qualifications
• Excellent interpersonal and communication skills.
• College Degree / Graduation in any Discipline.
• Excellent interpersonal and communication skills.
• Ability to perform in fast paced changing environment.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations