Remote Support Associate

Zoomcar


Remote Support Associate
Zoomcar • Mumbai, Maharashtra • via GrabJobs
6 hours ago
₹31,564–₹46,516 a month
Part-time
Apply directly on GrabJobs
Job description
• *Job Title:** Remote Support Associate
• *Company:** Zoomcar
• *Location:** Delhi, Delhi, IN
• *Job Type:** Part-Time
• *Seniority:** Entry-Level
• *Years of Experience:** 1

---

### Job Description
• *Overview:**
Zoomcar is seeking a motivated and resourceful Remote Support Associate to join our dynamic team. In this entry-level role, you will play a crucial part in providing exceptional customer support and ensuring a seamless experience for our users. This is an exciting opportunity to work in a global environment, where collaboration and innovation are at the forefront of what we do.

### Key Responsibilities:

1. **Customer Support:**
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot user issues related to vehicle bookings, payments, and app functionalities, ensuring that customers receive a satisfactory resolution.
- Provide clear and concise instructions to users to help them navigate through problems effectively.

2. **Technical Assistance:**
- Assist customers in resolving technical issues related to the Zoomcar platform, including app downloads, updates, and account settings.
- Document recurring technical problems and suggest improvements to enhance user experience.

3. **Research and Development:**
- Conduct research to understand common user issues and provide insights to the product and development teams.
- Stay up-to-date with product features, new releases, and industry trends to effectively assist customers.

4. **Collaboration:**
- Work closely with cross-functional teams including Marketing, Operations, and Technical Support to resolve user issues and enhance overall customer satisfaction.
- Participate in team meetings and training sessions, contributing insights and sharing knowledge to foster a collaborative environment.

5. **Feedback and Reporting:**
- Gather customer feedback on our services and deliver reports on trends and patterns to help improve our offerings.
- Identify areas for process improvement and propose actionable solutions.

### Requirements:
• *Education and Experience:**
- Bachelor's degree in any relevant field preferred but not mandatory.
- Minimum of 1 year of experience in customer support or a related field.
• *Skills:**
- **Technical Skills:** Familiarity with customer support software and tools (e.g., Zendesk, Freshdesk) is a plus.
- **Soft Skills:**
- Excellent communication skills, both verbal and written.
- Strong leadership qualities, with the ability to take initiative and work independently.
- Proven research ability to analyze information and improve processes.
- **Personality Traits:**
- Driven: A proactive individual who takes responsibility for their work and strives for excellence.
- Resourceful: Ability to think critically and solve problems creatively with limited resources.
• *Additional Information:**
- Must be available to work flexible hours, including weekends and holidays if necessary.
- Strong internet connection and a reliable computer are essential for this remote position.

### Benefits:
- Gym membership to promote physical well-being.
- Joining bonus upon successful onboarding.
- Life insurance coverage for peace of mind.

### Working Environment:
Join a diverse and inclusive company that transcends geographical borders, fostering collaboration and innovation. At Zoomcar, we celebrate diversity and empower our employees to thrive in a collaborative workspace, allowing for personal growth and professional development.

### Application Deadline:
Please submit your application by September 20, 2024.
• *Equal Opportunity Statement:**
Zoomcar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business need without regard to race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Remote Support Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.