Remote Technical Support Specialist

Remote work for a client in KSA

We are seeking a highly skilled Technical Support Specialist to join our remote team based in India and provide exceptional support to our clients in Saudi Arabia.

Responsibilities
• Remote Technical Support: Provide remote technical support to clients in Saudi Arabia via phone, email, and chat.
• Troubleshooting: Diagnose and resolve technical issues related to our products and services.
• Problem Resolution: Document and track customer issues to ensure timely resolution.
• Knowledge Base: Contribute to and maintain a comprehensive knowledge base to assist customers and team members.
• Customer Service: Deliver excellent customer service by providing clear and informative responses to customer inquiries.
• Escalation: Escalate complex issues to the appropriate team members for resolution.

Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum 2 years of experience in technical support
• Strong understanding of computer hardware and software
• Excellent troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team

Benefits
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Flexible work arrangements
• Remote work environment

If you are a dedicated and customer-oriented technical support professional who is passionate about providing exceptional service, we encourage you to apply