Reservations Agent

Company Description

Te Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.

From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.

Job Description

Manage all incoming booking inquiries, ensuring accurate input of details and maximizing occupancy across the Auckland Airport Precinct.
Provide professional, friendly, and knowledgeable support to guests, travel agents, and corporate clients.
Upsell room types, packages, and services while adhering to pricing strategies and set rates.
Ensure all guest information, preferences, and booking details are correctly recorded in the Property Management System (PMS)
Communicate guest requests and special requirements to Front Office, Housekeeping, and Food & Beverage teams for seamless service.
Keep up to date with reservation systems, loyalty programs, promotions, and brand standards to enhance guest experiences.

Qualifications

You will be:

Highly organized and detail-oriented, ensuring accuracy in reservations and guest information.
A proactive problem solver, handling booking inquiries, modifications, and challenges with confidence.
Adaptable and resilient, thriving in a fast-paced, multi-property environment.
Customer-focused and engaging, building rapport with guests and clients to enhance their experience.
A strong communicator, effectively liaising with internal departments and external partners.
Motivated to learn and grow, staying updated on systems, promotions, and brand standards.

Additional Information

Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Accor's refer-a-friend bonus
Meals on shift
Paid Parking at Park & Ride
Paid Birthday Leave
Paid Wellness Leave
Refer a Friend Incentive
Accor's Parental Leave Scheme
Access to our Employee Assistance Program

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.