Reservations Service Consultant

Full job description
Posted:

2+/05/2025
Closing Date:

2+/06/2025
Job Type:

Permanent - Full Time
Location:

Cairns, QLD
Job Category:

CE Shoreside - Reservations
Our Company

Coral Expeditions is Australia’s pioneering cruise line. We specialise in a unique style of immersive adventures by small expedition ship. With humble beginnings hosting cruises on the Great Barrier Reef, the company has grown into a borderless fleet of three ships carrying between 72 and 120 guests. For four decades, Coral Expeditions has operated with a single purpose – to take small groups of likeminded explorers to remote places with expert guidance and warm Australian hospitality. We offer a wide range of domestic and international destinations. Coral Expeditions is wholly owned by the NRMA and joins a connected family of companies including NRMA Parks and Resorts, NRMA Roadside Assist, NRMA Marine and Ferries as well as SIXT Car Rentals.

Job Description
The Role

The Reservations Service Consultant role we are looking to fill is a critical role that supports the guests in preparing for their travel and provides essential guests information to our ship’s crew. Our reservations team is one of the most important areas of our business and the role we are offering is imperative to our day-to-day operations. It is a fast paced and detail orientated role which is very rewarding for the right candidate.

The ideal candidate for this role would enjoy working autonomously and within a friendly team environment, be ready to step into a fast-paced role that provides new learning opportunities each day, focus and accuracy are key as this role handles important guest information required for our vessels.

Responsibilities include but are not limited to:

Direct contact with our guests and partners within both the service and sales reservations team regarding their upcoming cruise.
Accurate entry of details into reservation system, programs, and database to accompany manifests and our SailSafe program.
Completing administrative tasks in conjunction with using applications such as - word, excel, outlook, reservations systems and database applications.
Preparing itinerary, guest letter and cruise documentation prior to cruise departures.
Compiling accurate data for reporting to management team.
Creating guest loyalty by providing a professional and unparalleled level of service.
What we can offer you

Join a friendly, professional, supportive team environment.
Career growth in a progressive and expanding Australian company.
A supportive and collaborative office team environment.
The opportunity to work and travel in amazing destinations and with inspiring products.
Don't miss the opportunity to join our team! If this sounds like the position for you please send through a cover letter and resume to apply for the role.

As we screen all applicants and select candidates whose qualifications and experience meet our needs, we will carefully consider your application during the initial screening and will contact you if you are selected to continue in the recruitment process. We wish you every success! Previous applicants need to apply.

Desired Skills and Experience
What we are looking for

If our role interests you and you are able to demonstrate the following:

Experience in a similar role within - Sales, Administration, or Guest Services.
High level computer skills, encompassing Microsoft Office.
Proven communication skills in English (reading and writing).
Experience in travel industry preferred but not essential.
The ability to prioritise in a fast-paced environment.
We would love to hear from you!