Retail Assistant Store Manager- Oshawa

Assistant Store Manager

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

Number of direct reports:

POSITION PURPOSE AND EXPECTATION:

Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Key Responsibilities:

Leadership & Team Development

Support Store Manager in training, coaching, and developing store associates
Foster effective communication across all team members
Lead by example in providing outstanding customer service
Assist in recruiting, hiring, and onboarding new team members
Sales & Operations

Drive sales performance through team motivation and leadership
Execute operational procedures including opening/closing protocols
Manage inventory control and stockroom organization
Oversee accurate processing of shipments and merchandise flow
Monitor and maintain shrink prevention measures
Ensure store meets visual merchandising standards
Customer Experience

Create an engaging shopping environment
Resolve customer concerns professionally and efficiently
Maintain store appearance and cleanliness
Lead team in delivering personalized service
Administrative Duties

Support payroll management and scheduling
Maintain accurate financial records and reports
Ensure compliance with company policies and procedures
Assist with loss prevention initiatives
Required Qualifications:

2+ years retail management experience
Strong problem-solving and decision-making abilities
Excellent interpersonal and communication skills
Demonstrated leadership capabilities
Passion for retail and fashion
Ability to work in a fast-paced environment
Flexible availability including evenings, weekends, and holidays
Physical ability to perform tasks like standing, lifting, and moving merchandise
Embody company values and culture
Maintain professional appearance and attitude
Act as a brand ambassador both in-store and in the community
Stay current with fashion trends and product knowledge
Brand Representative

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator


Benchmark



Cash Variance Reporting
Weekly on Friday’s


Variance investigations
Any variance above $50.00


Zendesk ticket response
Within 48 hours


Sales reconciliations
Day 3 of EOM week


Monthly Turnover reporting
By 7th of each month


Balance Sheet reconciliations
Day 10 of EOM week