Risk Operations Specialist

Full job description
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

As a Risk Operations Specialist, you will review fraud alerts, service requests, and account activity to identify potential fraud. Using various tools — including customer contact, account analysis, and online resources — you’ll investigate suspicious activity, prevent losses, and educate customers on security best practices. You’ll analyse data, review documentation, and make timely decisions, often requiring direct communication with customers. Success in this role requires strong analytical skills, adaptability, efficiency, and teamwork.
Responsibilities:
Support the reporting and monitoring of metrics and Key Risk Indicators (KRIs) at both product line and divisional levels.
Review assigned account queues, assess account legitimacy and risk level, and apply appropriate restrictions or dismissals based on findings.
Continuously monitor cases and reports to identify emerging trends, and proactively report findings to management.
Detect and investigate unusual account activities to prevent or stop suspicious transactions.
Contact account holders to verify activities and mitigate potential losses.
Requirements:
Bachelor’s Degree or higher in a relevant field such as Business, Finance, Risk Management, Data Science, Economics, or a related discipline.
Knowledge or experience in cryptography is a plus.
Strong decision-making skills, particularly in discretionary, research-based evaluations.
Ability to handle multiple queues and tasks simultaneously, demonstrating urgency and thorough follow-through.
Quick learner with the ability to adapt to new software tools and technologies.
Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
Experience or knowledge in SQL/Datawind is a plus.
Why Binance
Shape the future with the world’s leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique, fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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