Sales |amp| Events Executive

Welcome to The Lighterman, where we turn dreams into unforgettable experiences! Join our vibrant and dynamic team and play a pivotal role in bringing events to life. We are on the lookout for a highly organised individual with a passion for creating magical moments for our guests while driving revenue growth.

Why Join Us?

At The Lighterman, we believe in the power of exceptional experiences. As our Sales & Events Executive, you’ll be at the heart of our mission to create memorable events that leave a lasting impression. Here, you’ll find a supportive team, a fast-paced and exciting work environment, and the opportunity to grow your career in the thriving hospitality industry.

Your Responsibilities:
• Maximise Sales: Assist Sales & Events Managers in maximising pre-booked sales, cross-selling across multiple sites, and upselling venue facilities to enhance guest satisfaction and revenue.
• Customer Service Excellence: Deliver exceptional customer service throughout the sales and event process, demonstrating excellent product knowledge of our event menus and packages.
• Transaction Management: Handle all authentication, deposits, payments, and maintain up-to-date reservation platforms.
• Event Support: Provide pre- and post-event administrative support, including meeting preparation, collateral management, and efficient communication of last-minute changes.
• Exceptional Communication: Master the art of translating operational realities into exciting, guest-friendly updates without dampening their enthusiasm. Facilitate clear and efficient internal communication with all service teams to ensure seamless event execution.
• Detail-Oriented Planning: Plan and execute each group booking or event with meticulous detail, maintaining accurate event records, including post-event reporting and customer feedback.

What We’re Looking For in a Sales & Events Executive:
• Experienced Professional: Proven experience in sales and event coordination.
• Organisational Guru: Exceptional organisational and communication skills.
• Passionate Creator: A passion for creating memorable event experiences that delight our guests.
• Fast-Paced Thrives: Ability to thrive in a fast-paced environment, managing multiple tasks with ease.
• Industry Knowledge: Familiarity with hospitality industry practices and trends is preferred.

Join Our Team:

If you're ready to turn ideas into reality and drive business growth while providing exceptional service, we’d love to hear from you. Apply now for our Sales and Events Executive position and become a vital part of our team at The Lighterman and embark on a rewarding career with us at Open House London.