Sales Manager - Remote

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Fresher Jobs Hub


Customer Support Representative | Remote (Worldwide)
Fresher Jobs Hub • Kenya • via MNC JOBS INFO
10 hours ago
$20–$30 an hour
Full–time and Part-time
Apply on MNC JOBS INFO
Job description
Fresher Jobs Hub is seeking a dedicated and customer-focused Customer Support Representative to join our dynamic team. This is a fully remote role, open to candidates worldwide. You will be the primary point of contact for our customers, assisting them with their inquiries, resolving issues, and ensuring an exceptional customer experience. This position is ideal for individuals who are excellent communicators, empathetic problem solvers, and enjoy working in a fast-paced environment.

Key Responsibilities:
• * Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• * Provide accurate information regarding products, services, and company policies.
• * Troubleshoot and resolve customer issues by understanding their concerns and offering effective solutions.
• * Maintain customer satisfaction by delivering high-quality service and ensuring all inquiries are resolved efficiently.
• * Update customer records in the system and document all interactions.
• * Escalate complex issues to the relevant department when necessary.
• * Collaborate with team members to improve overall service delivery and suggest process improvements.
• * Stay up-to-date with product knowledge and company updates to assist customers accurately.
• Required Skills and Qualifications:
• * Excellent verbal and written communication skills in English.
• * Strong interpersonal skills with the ability to build rapport with customers.
• * Ability to work independently in a remote setting while maintaining a high level of productivity.
• * Proficiency in using customer support software and tools such as CRM systems, Zendesk, or similar platforms.
• * Strong problem-solving skills and attention to detail.
• * Ability to handle multiple tasks simultaneously and manage time efficiently.
• * Patience and empathy when dealing with customer concerns.
• * High school diploma or equivalent (Bachelor degree preferred).
• Experience:
• * Previous experience in customer support, customer service, or a related role (1-3 years preferred).
• * Experience working in a remote environment is a plus but not required.
• * Familiarity with customer support software is advantageous.
• Working Hours:
• * Flexible working hours to accommodate global time zones.
• * Full-time or part-time options available, depending on your availability.
• * Rotational shifts may be required, including weekends and public holidays.
• Knowledge, Skills, and Abilities:
• * In-depth understanding of customer service principles and best practices.
• * Strong organizational and multitasking abilities.
• * Ability to remain calm under pressure and handle difficult customers with professionalism.
• * Proficient in using communication tools such as email, live chat, and phone systems.
• * Quick learner who can adapt to new systems and processes.
• Benefits:
• * Fully remote position with the flexibility to work from anywhere in the world.
• * Competitive salary with performance-based incentives.
• * Opportunities for professional development and career growth.
• * Supportive and collaborative work environment.
• * Access to ongoing training and resources to enhance your skills.
• * Paid time off, including vacation days and public holidays.
• Why Join:
At Fresher Jobs Hub, we believe in nurturing talent and providing opportunities for growth. Join our global team and enjoy the flexibility of remote work while making a positive impact on customer experiences. You will have the chance to work in a supportive environment where your contributions are valued, and you will be part of a company that invests in your success.

How to Apply:
If you are passionate about providing excellent customer service and want to be part of a global, remote team, we would love to hear from you. To apply, please submit your resume and a cover letter detailing your experience and why you would be a great fit for this role to us. We review applications on a rolling basis and will reach out to shortlisted candidates for further steps.
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Arete


Sales Manager - Remote
Arete • Bengaluru, Karnataka • via LinkedIn
17 hours ago
Full–time
Apply on LinkedIn
Job description
Summary

Arete’s Sales Manager is responsible for delivering increased market share and building and owning sustainable relationships within named accounts and opportunities. This role pursues direct, indirect, channel, and agent relationships that further Arete's position as a global leader in proactive and reactive services for Incident Response. The Sales Manager builds key customer relationships, identifies business, opportunities, negotiates, closes business deals, and maintains extensive knowledge of current market conditions. This role manages all aspects of the Cyber insurance practice development process from the execution of contracts and measurable agreements with Cyber insurance companies, agents, brokers, breach coaches, and end clients.

Roles & Responsibilities
• Defines and executes the sales strategy for designated accounts in the region, as well as managing the growth of Industrial Cyber Security initiatives
• Achieves sales targets on a quarter-on-quarter basis with monthly goals to be managed by a high degree of forecast accuracy
• Delivers year over year growth in revenue/margin for the assigned client base to meet both annual and long-term growth expectations for enterprise sales
• Responsible & accountable for a defined territory to achieve Overall Revenue Targets
• Responsible for Enterprise Sales and Business Development, Account Management, Customer/Partner Relationship Management & Consulting
• Develops and implements Direct Sales, Indirect Sales, and Channel Services Strategy, Insurance revenue and business forecasting, budgeting, tracking, reporting, and sales process optimization
• Acts as a first line manager supervising professional individual contributors and potentially associate managers; accountable for performance and merit of direct reports, and may have budget authority
• Oversees projects that typically have a short time horizon
• Interacts frequently with other groups and may lead or coordinate cross-team efforts to achieve project outcomes
• Identifies and capitalizes on cross-selling and up-selling opportunities with existing customers
• Develops sales training and process implementation, including compensation design and administration for additional insurance practice consultants, clients, and delivery resources
• Develops and implements of effective pricing structures and methodology including perpetual, subscription, term, and flat-fee models
• Fosters close working relationships with internal and external stakeholders to ensure all aspects of the organization's success
• Presents new strategies and budget forecasts to company leadership
• Monitors customer, market, and competitor activity and provide feedback to the Company leadership team
• Fosters strong relationships with clients to provide ongoing support to ensure their satisfaction
• Identifies new products/services that can create additional revenue
• Develops a relationship with our vendor partners who help us deliver services to clients
• Collaborates and engages effectively with individuals from diverse countries and cultures Leverages partnerships with Channels & System Integrators
• May perform other duties as assigned

Skills And Knowledge
• Exceptional interpersonal, verbal, written communication, and presentation skills.
• Excellent interaction with business and has business knowledge of customers and their Industrial processes, Cyber, and Networking requirements
• Ability to interact at the executive and technical level (internally and externally)
• Strong demonstrated successful complex consultative selling

Job Requirements
• Typically required Bachelor’s degree and 8+ years related experience or Master's Degree and 6+ years related experience or Doctorate and 4+ years related experience
• Minimum 5 to 10 years of experience with cyber security/information security and/or IT and networking technologies, products, and services
• Minimum 5 to 10 years of consultative and technical sales experience and/or business development experience

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified.

WORK ENVIRONMENT

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this job.

PHYSICAL DEMANDS
• No physical exertion required.
• Travel within or outside of state.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with Arete salary and benefit policy.

DECLARATION

The Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the Human Resources Department will be subject to disciplinary action up to and including termination.

EQUAL EMPLOYMENT OPPORTUNITY

We’re proud to be an equal opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, sex, ****** orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Arete Incident Response is an outstanding (and growing) company with a very dedicated, fun team. We offer competitive salaries, fully paid benefits including Medical/Dental, Life/Disability Insurance, 401(k) and the opportunity to work with some of the latest and greatest in the fast-growing cyber security industry.

When you join Arete…

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Of course, we will offer you great pay and benefits, but we’re about more than that. Arete is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Arete, where experience matters.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer- and celebrate our employees’ differences, regardless of race, color, religion, sex, ****** orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.