Sales Operations Manager

Job Details

Experience: 10 to 12 years

Good leadership & communication skills to drive , review & own business outlook reviews on a weekly , daily basis

A true go getter who believes in driving and owning things

Ability to represent India in global review calls

Good commercial acumen and understanding to confidently drive and monitor business nos .

Good Analytic skills and highly efficient on complex excel, ppt, power BI

The job function will include tracking of Secured outlook, Sales Performance & Incentive tracking complete with dispute resolution, Salesforce pipeline tracking and hygiene Management, tracking of Sales Capacity & Productivity on periodic basis, Customer Segmentation & coverage.
• Salesforce opportunity pipeline working with tracking every single opportunity in Salesforce from end to end till order booked in ERP (ensure100% matched SFDC closed vs ERP orders)
• Weekly order forecasting (Secured order & margin) for the current month, current quarter, and following quarters – drive seller level granularity thru Salesforce and align high-level with sales director commitment (internal & external)
• Understanding of deal by deal on Risks and Upsides – drive action tracker on steps to close a risk/upside deal with help needed articulated
• Tracking of key pipeline measurements – generation, forward looking (6mth, 12mth), YoY growth with necessary granular view to drive ownership and accountability
• Win/loss analysis – win rate, loss reasons
• Forward looking pipeline margin tracking versus target margin on periodic basis
• Monthly Sales performance & Incentive working with Internal teams (IBC & SPIMP-COE) and working on dispute resolution of sales team
• Monthly Secure reconciliation with finance after month closure and alignment of secure numbers with Sales Director
• Monthly accrual request submission with all supporting documents for finance approval at month closure
• Work with LOB Sales Leaders on pipeline sufficiency v/s plan each month for meeting target
• Monthly FLS sales performance measurement v/s YTD plan for each LOB through standardize reports
• Face to face meeting tracker of all India sales team and analysis
• Weekly salesforce pipeline hygiene check and improvement working with LOB Sales Leaders
• Provide regular updates to management on key sales performance metrics
• Working on Sales targets on yearly basis and monthly target change processes
• Overall capacity planning for annual growth targets
• Work with HR & TA for right sales talent hiring
• Manage sales attrition and achieve sales productivity targets
• Sales deployment in line with market growth and initiatives to deliver the plan
• Understanding of top sellers and low performers, roll out sales rewards / recognitions & PIP / termination plans – drive high performance culture
• Implement effective strategies to optimize sales operations
• Drive account-based pipeline tracking in Salesforce and account data tracking
• Manage accounts into respective customer segments to identify growth potential and focus
• Manage sales coverage & focus to align with account strategies & growth aspirations
• Develop & publish account based commercial KPIs & performance results