Salesforce Administrator/Analyst

Time Type: Full time
Worker Type: Employee
Location: Australia, flexible

Type: Permanent, full time

Hybrid role, Happy to talk flexible working

The opportunity

An opportunity has become available for a Salesforce Administrator/Analyst to join the Elders Insurance Operations Team on a permanent full-time basis. Elders Insurance, part of the QBE Group, operates an agency network distributing general insurance products and is one of Australia's largest regional and rural insurance providers.

Your new role

As our Salesforce Administrator/Analyst you will work as part of a dedicated Salesforce support team to ensure we are maximising the efficiencies and capitalising on the full features and benefits of Salesforce for our Elders Insurance business. Your responsibilities will include:

Actively manage support queries and requests from users, including assistance with reporting, campaigns and templates

Identify, investigate, and resolve user issues, which may include working with multiple IT Teams to resolve

Manage escalated incidents and service requests to ensure timely resolution, monitoring and addressing performance and availability issues and escalating to development team where appropriate

Assist with day-to-day Salesforce administrative functions including user account setup and maintenance, permissions and sharing rules, password resets, data updates via Data Loader, building and running adhoc reports

Manage the system change process alongside the development team including coordinating testing activity, ensuring quality outcomes are delivered and stability of the systems are maintained

Work closely with various stakeholder groups, business units and user groups to drive uptake and embed usage

Actively explore process improvements and ways of increasing efficiency

Support activities aligned with major Salesforce enhancements

About you

To be successful in this role you will proven experience with Salesforce Sales Cloud, preferably in Financial Services/Insurance. You will also have;

Ability to provide a high level of customer support and communicate effectively

Proficient Excel skills

Experience working on projects and as part of a project team

Ability to support end user training via multiple formats including face to face

Highly motivated – solution focused and responds to challenging priorities with a sense of urgency and pace

Well-developed problem solving and analytical skills

Ability to effectively present information in one-on-one and small group situations to users and other employees of the organisation

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

12 weeks’ gender-equal flexible leave for all new parents, including paid super

The ability to maximise retirement savings through voluntary super contributions and company matching

Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

Additional leave and support through QBE’s Family Domestic Violence First Responder Network

Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2021 LinkedIn Top Employer & HRD Employer of Choice

2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

Gold Employer status for 4 years in a row 201+ - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates

Top 20 Workplaces for Dads in 201+ and 2020 (HBF Direct Advice for Dads)

Family First accredited employer since 2021

Apply now

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Adaptability, Analytical Thinking, Business Process Analysis, Critical Thinking, Customer Service, Data Analysis, Detail-Oriented, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Report Writing, Risk Management, Standards Compliance, Trend Analysis
Application Close Date: 1+/06/2025 11:5+ PM
How to Apply:

To submit your application, follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.