Senior Customer Care Associate - Remote Role

Full job description
Top Performer? Ready to Lead?
We’re hiring a Senior Customer Care Associate to inspire, motivate, and deliver world-class customer service. Step up, get recognised, and shape the future of customer care with our award-winning team.

Apply now and turn your success into leadership.

About ihateironing:

We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier, press a button on our mobile app and someone arrives at your doorstep takes away your dirty laundry and delivers back beautifully cleaned and ironed the next day.


Customer care is one of the most important aspects of our business. Your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. This is a complex role where you sit between our Customers and our Drivers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise.


There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.

Requirements

We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:


Two year's minimum previous customer care experience
Excellent attention to detail
Well-organised and punctual
A reliable and supportive team member
Multitasking and time management
Honesty and professionalism in everything you do
Working hard and weekends when required
Comfortable handling with 50+ calls on a daily basis
Addressing any issues that may occur
Handling customer complaints and providing appropriate solutions
Ability to think on your feet and use your own initiative
Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers
Benefits

£20.00 monthly health and fitness subsidy
Company bonus scheme
Company pension
Paid accommodation for two weeks of training in London
Subsidised laundry and dry cleaning
Opportunity for progression
Great working environment
Fully remote position
Work every second weekend