Senior HR Administrator

Location: Asia Pacific, India, Pune
Ref: GROUPAPAC00323
Division: Smiths Group
Job Function: Human Resources
Job Description

Reporting to the HR People Operations Shared Service Lead, the Senior HR Administrator is responsible for providing timely guidance and query resolution to employees across all levels of the organization, and as related to the full range of HR policies, procedures, and services designed to support them from both a personal and organizational perspective.

Duties & Responsibilities

Serve as a primary point of contact for questions and issues regarding HR related policies and procedure (i.e. on boarding, benefits and engagement initiatives, staffing, training, separations, transfers, etc.). Answer inbound calls, emails, and provide support to identify, analyze and educate customers on additional informational resources available
Responsible for the activities of HR support involving hiring, offer letters, onboarding, dismissals, vacations, leaves, transfers, and other HR processes.
Maintain employee records in a human resources information system (HRIS) so that information is timely, accurate, and secure
Respond to enquiries from managers and external agencies (i.e. government departments) about individual information, without compromising the organization's standards of privacy and confidentiality
Achieve performance measures and adhere to established Service Level Agreements (SLA) like CSAT, Service Quality, Turnaround time etc
Act as a subject matter expert (SME) in the relevant area of expertise to support the wider People Operations Team
Ensure implementation and utilization of policies, procedures, and programs dealing with specific HR activities
Participate and deploy global Smiths HR initiatives and projects to support the achievement of HR People Operations objectives as well as proactively supporting continuous improvement initiatives in HR areas
Ensure accurate and up-to-date employee information within the People Operations team
Design, generate, and distribute queries, reports, and statistical summaries related to HR metrics
Assist in the coordination of organizational changes and provide both administration and face-to-face support
Ownership of projects on an ad-hoc basis that may often require engagement with a variety of HR teams
Support and guide HR Administer, HR Trainees etc
Prepare and publish required decks, reports, scorecards etc
Lead huddle and monthly business calls
Other responsibilities as required (i.e. AIP/Merit, Audit, Payroll, Reward Support, etc
Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, ****** orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity

The Individual

5+ relevant working experience in Human Resources preferably in a Shared Services environment.
Excellent interpersonal skills and high professional standards for customer service and work quality.
Knowledge and experience in technologies, tools and applications, such as ADP products, HRIS systems, SAP.
Thorough knowledge of concepts and practices within the HR function and compliance requirements.
Excellent problem solving skills with high levels of verbal and numerical reasoning.
Able to plan and deliver the designated work objectives of the role according to the respective project deadline requirements and SLA's.
Ability to work effectively in situations that require sound decision making and may involve confidential or sensitive matters.
Ability to effectively present information and respond to questions from employees, managers, clients, customers, and the general public.
Manage day to day cases to ensure customer satisfaction.
Required to comply with all applicable practices and documentation.
Advanced knowledge of Microsoft Office.
Bachelor’s Degree in Human Resources Preferred, or recognized qualification/certification in Human Resources.
Prior HR Shared Services experience preferred.
Prior HRIS and customer service experience supporting multi-site or remote clients.
Fluency in English preferred.
Fluency in other relevant regional languages preferred.
About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

About Smiths Group

Smiths Group has been pioneering progress in technology and engineering for more than 170 years. Our products and services touch the lives of millions of people every day through our leading positions in critical markets including general industry, safety and security, energy and aerospace. Our four divisions have distinctive capabilities and operate in 50 countries, together employing more than 14,500 talented colleagues.

Our operational colleagues are supported by specialised corporate functional teams based all around the world and at Smiths London CHQ. Our functional teams, including strategy, finance, IT, HR, legal, tax, operational excellence, communications and corporate affairs, work together and with our divisions and regions to support Smiths exciting growth agenda. Joining one of our functional teams brings the opportunity to learn from great people, build skills, and forge a diverse and interesting global career while contributing to the success of an innovative and accelerating company.

For more information on Smiths please visit www.smiths.com.