Senior Manager Regulatory

Fusion CX


Assistant Manager – Quality & Training
Fusion CX • Mumbai, Maharashtra • via Fusion CX Careers
14 hours ago
Full–time
No Degree Mentioned
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Job description
Do you have strong communication skills and an eye for detail? Are you good at explaining complex concepts and have a natural flair for teaching? If you are looking for quality analyst jobs in Mumbai and to level up your career in the customer service and QA industry, don't miss the opportunity! We seek an Assistant Manager for Quality & Training to join our organization with these qualities to enhance the performance of the customer service associate and the overall process. The ideal candidate will have a strong understanding of the Healthcare & Insurance domains and will play a pivotal role in ensuring the quality and efficiency of our operations. If you are passionate and want to build a rewarding career in customer service, apply now and see your career rise to a new high!
Job Description

Key responsibilities of the Assistant Manager (Quality & Training) in Mumbai:
• Provide coaching and feedback to new and existing staff, utilizing proven improvement methodologies.
• Maintain a comprehensive understanding of the program and compliance requirements for all assigned programs.
• Conducted end-to-end governance and reported findings on the client-specific QA Score Card, clearly explaining conclusions.
• Generate weekly and monthly summary reports detailing monitoring activity for each program and communicate these to Client Services.
• Ensure each agent per program is monitored at least once monthly, following quality assurance personnel checklists.
• Participate in weekly calibration calls for each assigned program.
• Deliver Quality Assurance reviews and feedback to team members, facilitating their professional growth and development.
• Collaborate effectively with peers and other personnel to positively impact joint activities, projects, or events.
• Act as a site-level leader as needed, liaising with client training organizations and providing onsite presence when necessary.
• Work collaboratively with other support teams within the client and Fusion BPO Services, Inc. to ensure strong product knowledge among all healthcare projects.
• Demonstrate a commitment to attentiveness, persistence, and flexibility while safeguarding the integrity and purpose of our organization.
• Manage multiple processes and ensure timely delivery, demonstrating an understanding of staffing, process efficiencies, and goal achievement in the contact center environment.
• Maintain robust risk and compliance practices to ensure adherence to regulatory requirements.

Job Requirements

Necessary qualities and attributes of the assistant manager (Quality & Training) in Mumbai:
• Proven experience in Healthcare & Insurance domains.
• Strong coaching and feedback skills, with a track record of implementing improvement methodologies.
• Excellent communication and interpersonal skills, with the ability to interact effectively with team members and stakeholders.
• Ability to adapt to changing company and client requirements, demonstrating flexibility and resilience.
• Demonstrate leadership capabilities, with experience managing multiple processes and ensuring timely delivery.
• Sound understanding of staffing, process efficiencies, and goal achievement in a contact center environment.
• Strong commitment to risk and compliance practices, ensuring adherence to regulatory requirements.

Why Join Fusion CX:

Fusion CX offers a dynamic and inclusive work environment where your contributions are valued and recognized. Fusion CX already possesses a highly efficient QA team, and if you are searching for quality analyst jobs in Mumbai, it is the place to be! As an Assistant Manager for Quality & Training, you will have the opportunity to play a pivotal role in shaping the quality and efficiency of our operations in the Healthcare & Insurance domains. With opportunities for professional growth, competitive benefits, and a supportive team environment, Fusion CX is the perfect place to advance your career in Quality & Training. Join us and be part of a team committed to excellence in customer service and operational performance.
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Abbott Laboratories


Senior Manager Regulatory Affairs
Abbott Laboratories • Mumbai, Maharashtra • via Abbott Jobs
14 hours ago
Full–time
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Job description
Job Title: Sr. Manager- RA

Location: Mumbai

Job Type: [Full-Time]

Job Summary: The successful candidate will be responsible for developing and implementing regulatory strategies for new products, managing the life cycle of existing products, conducting SEC meetings, and drafting critical responses to new product queries and legal matters.

Key Responsibilities:

Develop and implement overall regulatory strategy for new products.

Manage the life cycle of existing products, ensuring compliance with regulatory requirements.

Conduct SEC meetings and ensure all regulatory submissions are accurate and timely.

Draft critical responses to new product queries and legal matters.

Collaborate with cross-functional teams to ensure regulatory compliance and support product development.

Monitor changes in regulatory requirements related New products and communicate their impact on the company’s products and processes.

Provide regulatory guidance and support to internal teams and stakeholders