Senior Manager, Service Design & Coach

Your SUPER career starts here

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at awaresuper.com.au


Your New Role

The Senior Manager, Service Design is responsible for managing and driving the overall direction of the Service Design capability. This role involves engaging with senior stakeholders to align member needs with strategic priorities or commercial contexts, defining and leading end-to-end design projects while supporting one or more designers, and identifying opportunities for Service Design support. Additionally, the Senior Manager provides coaching on the value of Human-Centered Design (HCD) and the 4Ds process, and works to improve the Service Design practice by enhancing methodologies, tools, and ways of working.


To be successful in this role you will have the following skills and experience:

10+ years experience in CX (at least 6+ years in Design experience)
Experience in managing and coaching Service Designers
Experience in leading end-to-end design project delivery in cross-functional teams
Balance visionary, strategic thinking with pragmatism
Clear understanding of how to turn design research into tangible, actionable outcomes
Deep understanding and experience with HCD methodologies
Experience in financial services and/or other large, complex organisations in a cross-functional squad
Strong written and verbal communication
Strong project management skills
Ability to work independently and collaboratively within a team
The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.

Employee Experience

We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you’ll love working at Aware Super:

Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.