Senior ServiceNow Development Officer

Senior ServiceNow Development Officer

DCS Clerk Grade +/10 starting from $125,6+3 to $138,510 base salary per annum + superannuation and annual leave loading
12-month temporary, full-time opportunity
Sydney, McKell based
This role sits within the Government Shared Services Division in the ServiceNow Team
About the Role:

The Senior ServiceNow Architect & Dev Officer is responsible for the design and communication of the overall vision and high-level structures to enable and guide the transformation of the vision through the design, development and execution of integrated solutions that are aligned to the Enterprise Architecture plan and meet the current and future needs of the business.
The role guides other application developers and/or undertakes the planning, designing, creation, amending, verification, testing and documentation of new and amended software components in order to deliver agreed value to stakeholders.

Key Accountabilities Include:

Review, interpret and respond to detailed business requirements specifications (BRS) to ensure alignment between customer expectations and current or future ICT capability and the strategic plan.
Assume technical responsibility for all stages of the software development process to ensure compatibility with system architectures and compliance with quality application development standards and achievement of accurate, documented requirements and technical specifications.
Provide input to the strategic direction of technology investments to assist in the development of the enterprise architecture and maximise the return on technology investment
Define and design technology solutions to assist the business in meeting their business objectives including technology solutions and changes to service, process and/or operating models
Develop, test and implement technology solutions and report on delivery commitments to ensure solutions are implemented as expected and to agreed timeframes
Design and delivery projects from inception through functional analysis of developing requirements, the approval process for business case development, project execution and operational handover to align technological solutions and transform the processes and systems to meet emerging business requirements
Collaborate with business units and technical experts to develop business requirements specifications to ensure alignment between customer expectations and current or future ICT capability.
Your day to day:

Identifying system, infrastructure and project interdependencies while balancing competing demands to ensure project deliverables are achieved
Designing applications to meet specified requirements given the constraints of systems performance and feasibility
Assessing emerging technologies, the relevance and potential impacts (both threats and opportunities) upon business enablers, cost, performance and sustainability while maintaining the integrity of the service
Managing complex and sensitive consultations and negotiations with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints and interests
To be successful in this role you will demonstrate:

ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist (ITSM / HRSD)
Extensive development experience with advanced capabilities within ServiceNow.
Expertise in one or more of the following ServiceNow suites – ITSM / HRSD
What we need from you:

To start your journey towards joining us, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

For any role specific questions, please reach out to Sadaf Sheikh, Manager ServiceNow Platform, via Sadaf.Sheikh@customerservice.nsw.gov.au

For any recruitment questions, please reach out to Mel Maung, Talent Acquisition Advisor, via Mel.Maung@customerservice.nsw.gov.au

Salary Grade +/10, with the base salary for this role starting at $1256+3 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Mel Maung via mel.maung@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday, 24 April 2025 at +.5+am AEST

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact mel.maung@customerservice.nsw.gov.au or 02 +4+4 8351.

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