Senior ServiceNow ITSM Architect

As a member of our Delivery Services organization, the Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

Key Areas of Responsibility
• Serve as primary technical point-of-contact for projects and as the face of the development team to the customer.
• Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices
• Understand customer requirements, translate to solutions, and communicate to clients.
• Estimate Stories, monitor Developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
• Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
• Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
• Help/mentor Developers, Technical Consultants in relation to technical design standards and implementation of best practices
• Maintain expert knowledge of the ServiceNow platform and products
• Perform research into technology partner or other vendor solutions in context of client requirements for integration
• Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
• Provide mentorship and guidance to other members of the team
• Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
• Other duties and responsibilities as assigned

Education and/or Experience Qualifications
• Degree or equivalent, preferably in Computer Science or Information Technology
• 10+ years working on the ServiceNow platform
• 03+ years working on ServiceNow as Architect
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
• At least 1 CIS certification (in addition to CIS-ITSM)