Senior SOE Engineer

Job description
Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About The Role (your Why)

The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practices to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a Senior SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom's endpoint customer base.

We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.

Please note to be successful in this role you would need to be an AU Citizen and able to obtain a Baseline or NV1 clearance.

What You Will Do

At the moment, as Senior SOE Engineer you will be focused on:

Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune)
Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
Operate in, and contribute to the winning culture of a high performing team
Identify service improvements, efficiencies and/or cost reductions for Datacom customers
Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release)
Perform upgrades on applicable hardware and operating systems as required/requested
Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
Assist with projects as required and act as the lead
Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles
Occasional travel to Datacom, customer sites and conferences when required


What You Will Bring

Required experience:

Strong technical knowledge of Microsoft Endpoint Configuration Manager including Intune
Strong technical knowledge of Azure Virtual Desktop (AVD)
Strong technical knowledge of Active Directory - Group Policy Management
Strong Scripting ability (PowerShell, VBScript, Batch)
Experience with Windows 10 task sequencing and end point configuration
Experience with facilitating large and enterprise scale software deployments
Exceptional knowledge of Windows Modern Desktop technologies
Minimum 4+ years' experience in SOE migrations, projects, and implementation
Minimum 3+ years' experience in MECM

Nice to have:

Experience with M365 would be advantageous
IT Industry experience with an IT Managed Service Provider environment
Good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications


Why join us here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest