Senior Support Engineer

Responsibilities:
• Manage multiple streams of work, provide advice for a variety of diverse tasks or problems based on the application of judgement in their area of expertise / responsibility
• Work with teams and as individuals to analyse business processes / procedures and user requirements in order to establish system requirements
• Medium-complexity software development, principally for Trade Finance integration
• Liquidity Management solution upgrades, Business initiated changes
• Defects fixes/implementation in-house and vendor
• Code reviews, white-box testing, test coverage for own work, test framework maintenance
• Level 1-2 support, primarily for significant production changes or issues, via roster if necessary to achieve equal workload distribution
• Identify sub optimal CI/CD practices. Drive & provide recommended solutions and help teams with implementation.
• Feature / Epic / Story design, develop & deliver
• Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
• It is expected that the role holder will most likely have the following qualifications and experience:
• Tertiary degree qualified in computer science or similar discipline
• Industry experience 10+ years (ideally financial technology)
• Application support 5+ years (ideally Intellect Liquidity Management)
• Core Java (ideally Java 6 or greater)
• J2EE (ideally IBM Websphere Application Server 8.5+)
• Messaging (ideally java MDB, IBM MQ infrastructure)
• RDBMS (ideally Oracle 12G or greater)
• Unit testing (ideally Jbehave/Jmockit)
• SCM experience (ideally Git)
• Build and automation tools (ideally Ant, Gradle, Jenkins, Jython)
• Good verbal/written english skills
• Strong commitment to quality and an orientation to work accurately and seek continual improvement in satisfying business needs
• APIs, microservices
• Develop, test, deploy, maintain and improve software
• Develop flowcharts, layouts and documentation to identify requirements & solutions
• Write well designed & high-quality testable code
• Produce specifications and determine operational feasibility
• Integrate software components into fully functional platform
• Apply pro-actively & perform hands-on design and implementation of best practice CI/CD
• Coaching & mentoring of other Service Team members
• Develop/contribute to software verification plans and quality assurance procedures
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems
• Deploy programs and evaluate customer feedback
• Comply with project plans, industry standards and regulatory requirements
• Ensure software is updated with latest features
• Define, implement and maintain configuration of systems
• Share a 24/7 on-call rotation
• Innovate and embed Quality Engineering practices.
• Promote shared goals of creating high quality software.
• Recognised as a key contributor to the innovation, development and implementation of changes relating to value control and reconciliations
• Evidence of potential cost savings through process simplification, optimisation and automation
• Stakeholder engagement - recognised as trusted advisor' to the business