Senior Vice President | Circle Head Retail Branch Banking

Urgent requirement for Senior Vice President - Circle Head Retail Branch Banking for a Leading Bank in India (A client of RiverForest Connections Inc.)

Job Location - Nagpur

Job Purpose
• Provide support in terms of staff recruitment and training. Identifying and giving right person the right job
• Ensure all reporting relationships have a job description and understand their job.
• Create leaders for the future by identifying and developing people. Handhold new CHs and guide/ train them
• Create a motivated team in the Zone
• Provide guidance and direction on various parameters of business so that targets are met.
• Ensure that all reportees achieve business objectives.
• Provide strategy and plan for meeting targets/ objectives
• Ensure that processes are implemented across all reporting business units
• Ensure all procedures, processes and objectives rolled out are explained to reportees for implementation. Down the line
• Constantly monitor progress on implementation of strategy and achievement of various actionables and objectives and to provide regular feedback on performance.
• Identify gaps and initiate corrective action
• Provide guidance and direction to ensure that all operational guidelines are strictly adhered to.
• Ensure high levels of customer service
• Support branches for resolving/ sorting out ‘people’ related issues.
• Ensure proper disciplinary action is taken as and when required
• Ensure operational excellence at all branches
• Ensure implementation of all the guidelines and audit processes
• Ensure 5s implementation in all the branches
• Provide guidance to the branches to garner the business in the catchment area and to be the market leader in each catchment and location
• Liasioning/ escalating with various departments within the Zone and support branches
• Liasioning with other channels e.g. SLIC/ AMCs to ensure branches get maximum support
• Individual Customer Visits - either self initiated or as per BM's / Branch staff's requirement.
• Periodic visits to Corporates with CSRM/KCM with intent to increase market share and understand any service issues. Also sales call to large prospective corporates to help source CSA.
• Lead a result oriented team and is responsible for achieving the Zonal sales targets, ensuring high quality service and customer relationship management. Ensure compliance with banking rules, regulations & procedures.

PRINCIPAL ACCOUNTABILITIES:
• Achievement of Business Targets
• Achievement of Productivity Benchmarks
• HNW/ ICRM/ Classic Portfolio Management
• KCM/ Corporate Salary Relationship Manager Channel Management
• Customer Service
• Branch Network Expansion
• Offsite ATM expansion
• People Management
• Branch Operations
• Cost Management
• Branch & ATM Management

Educational Qualifications
• Min Full time Graduation:
• Post-Graduation(Preferred)

Key Skills
• Sales and Influencing Skills
• Banking Product & Process Knowledge
• Planning and Organizing Skills
• Communication Skill
• Knowledge of Competition & Current trends in financial Industry

Experience Required
• Minimum experience in years – 7 - 15yrs
• Exposure to banking preferable