Service Coordinator/Dispatcher

Service Coordinator

Job description

ABOUT THE POSITION: Full time & Offers Working from home. +0-day training period! We are a fast-growing company and are looking for hard-working, dedicated individuals that want a career, not just a job.

Aside from coordinating work orders, you will also be collecting documents from contractors, performing data entry, negotiating rates, assisting with billing, and many other responsibilities. We do rotate ON CALL shifts and these are opportunities for you to make additional money. All employees are required to be ON CALL at least one weekend per month and at least one night a week after training.

Shift will be from 7:30 AM - 4:00 PM AMST.

JOB REQUIREMENTS

STRONG COMPUTER/ TYPING SKILLS: Word, Excel, Adobe comfortable with shortcuts like Snip-It. You will be updating our database and Client Work Order System, so familiarity with programs like Corrigo and Quickbase is a huge plus; you must be able to type 55-60 WPM accurately.

Daily Tasks
• Create and dispatch work orders
• Track tech progress, receive, process, and submit repair quotes to the client
• Maintain accurate detailed notes in the database and all ticketing systems
• Negotiate sub-pricing and payment terms
• assist with invoicing
• Communicate with all levels (clients, technicians, coworkers, management)

Required Skills
• MAINTENANCE &/OR CONSTRUCTION COORDINATION EXPERIENCE: Preferred
• Customer Service
• Strong Phone Skills
• Typing Skills
• Basic Microsoft knowledge (Word, Excel, PowerPoint, Teams, and Outlook)
• (Call center experience encouraged to apply)
• (Mortgage underwriting experience encouraged to apply)

STRONG COMMUNICATION SKILLS: in writing, in person, and especially on the phone are an absolute must as we are national.

STRONG WORK HISTORY: WE ARE NOT LOOKING FOR SHORT TERM.

All the work we do is time-sensitive, therefore the ability to prioritize, stay organized, and work well with set timelines is a must.

POSITIVE ATTITUDE & MOTIVATION: Because you will be working from home most of the time, we are looking for someone who will work efficiently and be able to assist co-workers, learn more, and grow within the company.

EQUIPMENT: MUST HAVE PC OR LAPTOP, CELL PHONE OR LANDLINE WITH UNLIMITED LONG DISTANCE, and a private workspace at home, away from distractions. Background noise must be kept to a minimum. High speed internet connection along with an anti-virus.

We are a fast-paced and highly motivated group, looking for those with the same qualities. Currently, we offer Medical Benefits, PTO, 401K (matched at 4%), Profit Sharing, 6 paid holidays per year, Opportunity for Growth, and the Benefits of Working from Home.

Interviews may be conducted over the phone, Teams, or Zoom. Compensation will be discussed at that time.

You may be required to interview in the evening or on a weekend day.

Please respond with a resume and cover letter, (must include salary requirements), and please make yourself stand out in the subject line. Thank you for your interest in our unique company.
• 401(k) matching up to 4% (must be employed for 1 year)
• Profit Sharing (must be employed for 1 year)
• Dental insurance
• Health insurance 75% of premiums covered by employer
• Life insurance
• Vision insurance
• Paid time off
• Parental leave
• Professional development assistance

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Monday to Friday
• On call

Experience:
• Dispatching: 1 year (Preferred)

Work Location: Remote