Service Designer

Primary Details
Time Type: Full time
Worker Type: Employee
Location: Sydney, NSW
Type: Permanent, full time
Hybrid work, happy to talk flexible working
The opportunity
This role forms part of our Customer Experience & Design team, with a dedicated group of service design practitioners who partner with the business to design and cocreate solutions to uplift the human/customer experience in line with strategy.
Your new role
We are currently seeking a Service Designer to join the team on an ongoing basis. Working closely with stakeholders across our broad and complex organisation, your role will be to help solve complex business problems utilising design thinking and a HCD approach as part of a project team.
On a regular basis, this role will involve:
Collaborating with stakeholders across the organisation to evolve the experience for humans impacted by the service experience, including our customers, employees and partners
Analysing quantitative and qualitative data to identify pain points and opportunities for improvement
Conducting customer research, drawing on qualitative and quantitative research methods to understand the human experience of our customers, employees and partners within the problem space
Creating service blueprints and solution prototypes to demonstrate the proposed solution design and align stakeholders to a common vision
About you
To be successful in this role, your story will involve demonstrated experience and success in a strategy, customer experience design, service design and/or UX design environment, with a preference for prior exposure to service industries such as finance and insurance, telecommunications, health etc. As you will be moving between projects and problem spaces, you’ll demonstrate an ability to quickly gain a working understanding of specialist business units/areas, and comfort operating with numerous “unknowns” whilst learning on the fly.
You will have:
Experience applying Human Centred Design approaches and methods in business scenarios.
Experience delivering customer experience solutions in corporate environments.
Strong ability to work with stakeholders across all levels of the business
Comfortable presenting to, and interacting with senior stakeholders to confidently articulate the value and application of HCD concepts
Proven success working within a project and/or change management environment will be highly regarded.
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too?
Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE’s Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer in the Australian Workplace Equality Index – the definitive national benchmark on LGBTIQ+ workplace inclusion
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 201+ and 2020 (HBF Direct Advice for Dads)
Family Friendly Accredited employer since 2021
Winner Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2023
Winner Organisational Development category at the Australian HR Institute (AHRI) Awards 2022
Apply now!!
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at
recruitment@qbe.com
Skills:
Client Counseling, Commercial Acumen, Critical Thinking, Design Thinking, Experience Design, Financial Systems, Human-Centered Design, Intentional collaboration, Managing performance, Presentation Design, Professional Development, Risk Management, Stakeholder Management, Strategic Management, Team Management
Application Close Date: 04/05/2025 11:5+ PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.