Service Desk Team Member
- Category: Office Assistant Jobs
- Location: Alwar, Rajasthan
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 17K to 32K
- Published on: 2025/07/02
Job Summary:
iBCScorp seeks an experienced Helpdesk Technician to join our team. This role involves providing top-notch customer service and technical support to our end-users.
Key Responsibilities:
• Receive and log service requests from customers and IT staff through various communication channels
• Categorize and prioritize incidents based on predefined matrix
• Assign incidents to relevant technical teams and ensure timely resolution
• Maintain accurate records of all service requests and incidents
Requirements:
• Strong understanding of IT systems and technologies
• Excellent communication and problem-solving skills
• Ability to work effectively in a fast-paced environment
About Us:
iBCScorp is a dynamic and growing organization dedicated to delivering exceptional IT infrastructure management services.
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