Shipping and Logistics Customer Support Specialist

beBee Careers


Transportation and Logistics Coordinator
beBee Careers • Ahmedabad, Gujarat • via Jobs Trabajo.org
1 day ago
Full–time
Apply on Jobs Trabajo.org
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Job description
Transportation and Logistics Coordinator Role

We require a skilled Transportation and Logistics Coordinator to manage day-to-day transportation operations, coordinate fleet logistics, and ensure excellent customer service. The ideal candidate will possess strong operations management and transportation management skills.
Main Tasks
• Coordinate transportation operations and fleet logistics.
• Ens...
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beBee Careers


Shipping and Logistics Customer Support Specialist
beBee Careers • Ahmedabad, Gujarat • via Jobs Trabajo.org
2 days ago
Full–time
No Degree Mentioned
Apply on Jobs Trabajo.org
Job description
Customer Service Representative
This role is ideal for a customer-facing professional who can act as the first point of contact for clients seeking assistance with their claims. As a key member of our team, you will be responsible for supporting customers throughout the notification and reception of claims process, providing necessary documents, collecting required information, and handing over complete files to specialized claims handlers.

Main Responsibilities:
• You will accept orders from customers or overseas offices and process them for handover to operations teams.
• Proactive updates on shipment status, exceptions, and incident solution progress will be provided to customers.
• You will take and handle customer inquiries, including Track and Trace requests.
• Customer requests related to Go Green topics will be handled.
• Reports generated by Performance Reporting & Exception Specialists will be reviewed and sent to customers.
• Up- and cross-selling opportunities will be identified for existing customers during inbound calls, and leads will be passed on to Sales teams.

Functional Area:
This role is part of our industry-leading shipping and logistics recruitment agency, specializing in customer care executive, tele caller, customer service, and customer support positions. Key skills include import and export documentation, operations management, enquiry handling, customer relationships, order processing, proforma invoice generation, quote preparation, proposal development, inside sales, sales coordination, and client relationship management.

Benefits:
The successful candidate will have the opportunity to work in a dynamic environment with a talented team of professionals. You will have access to ongoing training and development opportunities to enhance your skills and knowledge. In addition, you will be working towards delivering exceptional customer experiences that meet and exceed our clients' expectations.